After almost 20 years in banking, Mr. Anthony Seow finds new things to get excited about. The first is technology that powers innovation and disruption in his sector, and the second is how he and his team can use it develop new ways to deliver service to their customers
I’d like to think that I embody a cashless way of life,” Mr. Anthony Seow, head of Cards and Unsecured Loans at DBS Bank, says. “To be able to go cashless is a dream come true for me as I don’t enjoy fumbling with loose change – I only use cash once or, at most, twice a week, and only when I really don’t have a choice. Convenience is a priority for me; so I patronize merchants that offer contactless or digital payment options.
“I love tea, and there are several spots around my office that I frequent. One of them is Old Tea Hut, which does a really good local specialty tea, but for that one can expect a long, snaking queue through the day.” Before the outlet got on DBS FasTrack, Mr. Seow says it was impossible for him to buy his morning tea without waiting in line for at least 15 to 20mins. “Now I can order and pay for my favorite teh-C on the app, which would be ready for collection in the short three minutes I take to walk from my office, and beat the queue.”
Banking security for customers has always been of utmost importance, Mr. Seow declares. “We are committed to providing a secure, safe, and simple experience for our customers who use e-payment options and as these options become ubiquitous in Singapore.
“To protect our customers, we have put in place robust fraud deterrence controls like transaction signing, limit management, and SMS/e-mail alerts. Since 2010, we have also offered our ‘Money Safe Guarantee’,” which offers protection against unauthorized transactions, and gives customers greater peace of mind when making e-payments and banking online.
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