Staffing firms can stay relevant to their clients and candidates by offering a differentiated value proposition.” Rituparna Chakraborty, President of Indian Staffing Federation (ISF), in this interaction with People Matters, gives a peek into the key trends shaping the staffing domain, the indispensability of candidate experience and technology, and the position of staffing firms in the gig economy
Rituparna Chakraborty is the President of Indian Staffing Federation (ISF) and Co-Founder & EVP, TeamLease Services Ltd. At ISF, a conglomerate of Staffing industry stalwarts, Ritu actively promotes growth of the Industry and strategizes to initiate amendments to the regulatory framework that govern labor workforce in India.
What are some of the key industry shaping trends in the staffing domain today?
The last couple of years have witnessed significant changes in the business, social and political context, both in India and elsewhere globally. Demonetization, Introduction of GST, Trump’s election as the President of the USA, Brexit, protectionist measures adopted by the developed countries, the increased proliferation of digital technologies and automation, the consolidation of the start-up space and the rise of the gig economy — all these have had a bearing on the industry at large, including the staffing industry. As we move forward, staffing industry is also responding to these marketplace developments to stay relevant by moving up the value pyramid, and broad-basing their offerings. They are building domain specialization to cater to the unique needs of each industry domain, investing in technology to enhance their own productivity & performance, and focusing on providing not just any head-count but productive headcount.
Gig economy is the real deal today. With all the self-directed employment options available, how can staffing companies remain a valid option for candidates seeking flexible employment?
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