No matter how much technology you have in your arsenal, you can’t replace the power of human touch! And as technology’s ceaseless onslaught creates unfathomed opportunities for both the employers and the workers, the importance of the human element has never been clearer. Robots will take jobs away, but in the foreseeable future, humans will most definitely make the crucial decisions about talent. So what does it take to strike the perfect balance between HR tech and a human-based experience?
Technology rules (more for the HR function), and considering the skill shortages and a dynamically evolving workforce, the use of new and emerging technologies by organizations is soaring – whether to increase productivity or quicken their capacity to find top talent. The pace at which HR tech is being innovated is accelerating, the beneficiaries of which will be organizations, employers, employees and job-seekers. But while technology makes our processes easy, the future will be about firmly integrating the human element with technology.
Technology use is increasing but people want a one-on-one experience with another human. Tech augments what humans want to do, but what tech doesn’t have is the “want”, “hunger”, and the “brainpower” to do things by itself. Algorithms will replicate many things, but the sole power of inclination rests with the humans. In businesses, therein lies the competitive advantage – in the thirst for innovation.
So what does it take to strike the perfect balance between HR tech and a human-based experience? What does it take to empower human interaction? What factors does an organization need to consider before embarking on automation for processes and deciding on where to keep the human-based experience? For this cover story, we reached out to thought-leaders and practitioners who have.
RESTORING THE BALANCE BETWEEN TECH & TOUCH
The debate in today’s context is not whether technology should be embraced or escaped but discovering ways in which we can restore this indispensable balance between tech and touch for the success of work and workers of the future
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