Jyoti Rathod, Spa Manager, Cedar Spa by L’Occitane at JW Marriott, Mussorie, shares her views on the wellness industry, USP of the spa, future plans, and more
Please tell us about your professional background.
I did the Spa Executive Course from HMI, Gurgaon and joined ITC Maurya Delhi as Spa Assistant Manager. I was with the group for six years and then joined Cedar Spa.
What inspired you to be a part of the wellness industry?
Clients, today, are seeking solutions for better sleep, stress management, proper nutrition and genuine self-care. It is a segment that allows me to understand a customer’s need, provide guidance and offer rejuvenating therapies – all of this in entirety inspired me enough to join the wellness industry.
What are your views on the growing wellness industry?
The international market for wellness is growing because health and wellness have become the new luxury for customers. Also, rapid growth in the travel and tourism industry continues to generate significant revenue for this segment.
How does your spa stays ahead of competition?
We ensure that Cedar Spa by L’Occitane keeps up with competition by understanding our customers’ needs and delivering ‘unparalleled luxury’ – what L’Occitane truly stands for.
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