The Bare Truth-About Salon Management

Salon management, as vital as it is, comes with its own set of challenges. Keeping the operations running smoothly is only the tip of the iceberg. Hiring, training, staff retention, maintaining standards, customer satisfaction, and so on, are some of the biggest goals for any salon manager

Managing a salon is not an easy job. Apart from routine work, it involves dabbling in areas of operations, training and hiring. Growing competition from app-based service providers calls for renewed effort, as customers are understandably spoilt for choice. At the end of the day, the salon manager’s decision-making and business strategy reflects on the reputation and returns.

KANTA MOTWANI, Curator at Kromakay Salons & Academy

Challenges of salon management: A competitive market, employee motivation and incentives, getting new clients and retaining old ones, and salon maintenance. The size of the salon matters as a small setup is easier to manage.

View on hairstylist-owned salons: It is challenging to play a dual role. When we started in 2001, we created a balance and till today, the team works in a composite structure.

Hiring and training of staff: A family that stays together grows together, thus, staff hiring and retention has never been an issue. Training and development is of utmost importance, and dedicating time and resources to it is essential.

NIKHIL SHARMA, Art Director at Nikhil Sharma Hairdressing