CONVERSATIONAL ARTIFICIAL INTELLIGENCE (AI) space is brimming with a lot of action these days, thanks to the popularity of Microsoft-backed ChatGPT. OpenAI's ChatGPT has kicked off an innovation race that will accelerate technological developments much faster than before, says Adit Jain, cofounder and CEO of Leena AI, which announced the release of an integration with GPT-3 (the backbone of ChatGPT) with its AI tool to enhance end-user experience. In simple terms, this integration will help reduce the number of unanswered employee queries, improving the overall end-user experience of interacting with the Leena AI dashboard.
AI chatbots have proven to be a game-changing tool for improving workplace collaboration and creating a happy culture, says Vikas Kakkar, founder, Amara.ai, an interactive HR tech startup with an AI chatbot. For example,Amara.ai acts as a virtual buddy for employees, and when it is integrated into people's practices, the entire engagement process becomes a seamless and hassle-free experience. It is worthwhile to note here that although the OpenAI chatbot's answering abilities shocked many, conversational AI has been around for a while now and is already transforming markets across different industries. Where has this niche technology reached so far in terms of adoption, what are the major roadblocks here? Most importantly, does it lead to the loss of human jobs?
The present scenario
A recent report by Gartner estimates the conversational AI platform market at around $3.8 billion, growing 55% year-over-year. At the moment, chatbots are the most widely used kind of AI in businesses.
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