Brian Megaw is the managing director and senior river guide at River Valley Adventure Lodge in Taihape. He has been working at River Valley since 1986 and still loves being part of something that he feels motivated and passionate about. He shares his thoughts on a recent experience at the lodge which gives us all food for thought...
We had a very negative, but short, Trip Advisor review the other day. The issue appeared to be that we would not give out our business Wi-Fi password to a guest while we were upgrading our customer Wifi service with new equipment. Of course, if the customer had needed the service for an emergency, then we could have and would have accommodated that.
Instead, the lack of opportunity for that person to be constantly online all the time was a major issue. They described it as being “horrible”.
Food for thought.
I would certainly not be the first person to comment on our addiction to our phones. Look at what people are doing in any café or on any street. Staring at the screens on their phones, somewhat oblivious to what is happening around them.
We see this at River Valley as well. In fact, to counter this, visiting tour guides will often tell their passengers that either the River Valley internet service is not the best (sometimes true), or non-existent (not true).
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