Jayashree arrived at Dubai airport four hours before her flight was scheduled to depart. She was excited about going home and seeing her loved ones. She checked in her luggage, went through immigration and security, and was soon making her way through the duty-free shops and restaurants. Since she had a few hours to kill, she decided to do some shopping and grab a quick bite. But time flew while she shopped and ate, and she suddenly realised her flight was about to leave in just half an hour. She gathered her stuff and rushed towards the boarding gate.
The airlines had begun the boarding procedure an hour before the scheduled departure, and the boarding was completed within 20 minutes. However, one passenger was still missing. An announcement was made repeatedly for Jayashree to rush to the boarding gate, but there was no response. A staff member from the airline went looking everywhere for her, but could not locate her. He notified his failure to the airlines, the gate was closed and the flight started 15 minutes prior to the scheduled departure.
Jayashree arrived 15 minutes before her flight’s scheduled departure time. She saw to her dismay that the gate was already closed, and the aeroplane was starting to pull away. Her heart sank as she realised that she had missed her flight. She was devastated that her plans to see her family, especially her 7-year-old daughter, had been ruined; and now she had to figure out how to go to India as soon as possible.
She approached an airport staff member waiting for her, and tried to explain that she had lost track of time while shopping and dining. “But why did the flight depart 15 minutes ahead of the scheduled departure time?” she asked.
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