Manoj Agrawal: Should CEOs augment their focus from job satisfaction to job happiness? What impact would that create?
Asit Rath: In recent times, workplaces have been subject to innumerable challenges, including the pandemic outbreak, economic uncertainties, the great resignation wave, and much more. From working at the office to working remotely and then switching to a hybrid working model, while embracing digital transformation to sustain business operations, businesses had to overcome productivity volatility, lower job satisfaction, and employee morale.
To ensure the success of their company, CEOs must constantly assess not only how satisfied but how happy their employees are with the work. CEOs who foster a culture of happiness in their workforce establish the foundation for success and profitability.
Building a company that supports each employee's success and unites them with the company's purpose is crucial. Some of the most crucial aspects that affect an employee's job happiness are workload, performance reviews, flexible work policies, recognition, and opportunities for career growth.
To build and grow the competitive talent pool, CEOs must include employee engagement in their KRA. Employees who are happy and satisfied are a huge advantage to the company for a variety of reasons, including:
Higher Productivity - Naturally, happy employees would feel more invested in the success of the firm and work harder to make it happen. Due to their desire for everyone to succeed in their job, they will also volunteer their assistance to others.
Better Customer Service - Satisfied employees tend to be happy people in general, which makes them more likely to provide friendly customer service. Customers will be pleased to see them proudly representing your business.
This story is from the {{IssueName}} edition of {{MagazineName}}.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the {{IssueName}} edition of {{MagazineName}}.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
It's a bank and a brokerage - FinecoBank
FinecoBank of Italy is a highly tech-enabled bank that is a combination of a bank and a brokerage:
A model for cloud adoption - Zurich Cantonal Bank
The bank is had opted for cloud to offer better service to its customers:
RBI Governor urges NBFCs to adhere to fair practices code
The Reserve Bank of India (RBI) Governor has urged Non-Banking Financial Companies (NBFCs) to strictly adhere to the Fair Practices Code, emphasizing sustainable growth and robust risk management in the sector.
Automated, Adaptive, Al-enabled Architecture is a must
Security heads from 2 BFSI companies reveal the key cyberfrauds and strategies to combat them:
Fraudsters too gain ground as real-time payment systems grow
There is a need for the technologies behind the real-time payment systems to gain a march over the methods of fraudsters:
Ethics & Challenges of AI in Cyber security: Navigating the Moral Maze
Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
Bangladesh Finance: 25% faster customer service; 15% higher customer retention
Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
Established in 1927 by Sir Hormusjee Cowasjee Dinshaw Adenwalla, Zoroastrian Bank is a prominent urban cooperative bank headquartered in Mumbai, India.
