It is a Category I central public sector enterprise (CPSE) operating under the Ministry of Railways, Government of India. IRCTC was incorporated as an extended arm of the Indian Railways to upgrade, professionalise and manage catering and hospitality services at stations, on trains and other locations, and to promote domestic and international tourism through the development of budget hotels, special tour packages, information and commercial publicity, and global reservation systems.
Segment Overview and Revenue Breakup
The company primarily operates in four different business segments: catering and hospitality, internet ticketing, travel and tourism, and packaged drinking water under the brand Rail Neer.
• Catering
This segment, which contributes 43.2 per cent of the revenue, provides meals on trains. IRCTC offers mobile catering on Rajdhani Express, Shatabadi Express, Duronto Express, Gatiman Express, Tejas Express and Vande Bharat trains, as well as on express trains with or without pantry cars. In trains without pantry cars, meals are served through train-side vending services. A network of base kitchens supports the supply of meals on mobile trains.
• Internet Ticketing
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