Souvik Bhattacharya has been a part of the IHCL family for over 16 years and has led teams at some of the key hotels such as Taj Connemara Chennai, Taj Exotica Resort & Spa Goa, The Gateway Hotel Visakhapatnam and Taj Fisherman's Cove Resort & Spa, Chennai and later the Taj Holiday Village Resort & Spa. He brings to the table over 26 years of professional experience and is a true operations veteran. His skills for process improvement and repositioning equip him to take Taj Holiday Village to newer heights effectively.
He takes great pride in the resort's strong culture of the Taj family and the relationships that have been built with the guests over the decades. It is about curating guest experiences, excellent hospitality services. He urges prioritising guest satisfaction, environmental sustainability and creating memorable experiences for the guests. In an exclusive interview, he talks about his work philosophy and more...
What is the USP of your property?
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"Leadership is not a License to do Less, it is a Responsibility to do More"
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IHE 2024
Concludes With Setting Higher Goals
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The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
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