Turndown Service

When doing a due diligence on any hotel property, assessment of its turndown service and its appreciation by guest inevitably becomes a point worth checking. However what is this turndown service and is it really important to the guest? If Housekeeping department in-charge of a leading hotel is to be believed, and there is no reason to not believe them, the service is as important and appreciated as any other star hotel service provided to make the guest feel special.

Defining the Service 

Making luxuries of life seem the norm is the basic style statement of an up market hotel. While they are all expected to provide clean bed linen, it is the style of making that bed which sets a five star property apart from the three star hotels in the same city.

When a guest returns to his room at the end of the day, after an indulgent dinner or a harrowing hard day's work, to magically find that the curtains have been drawn, water has been placed on bedside table, the bed spread has been removed and bed cushions have enchantingly been stored away, the corner of the top sheet has been enticingly turned down tempting you to get into bed and sleep, after enjoying the chocolate or mint that might be placed within easy reach: all of this is part of your turndown service in a hotel.

Who is Responsible?

It is the housekeeping department with its army of little invisible foot soldiers who are hardly ever seen but whose presence and hard work is always the backbone of the services the hotel provides.

A Executive Housekeeper, whilst her main parameters to define room standard might be dictated by the international standards of the chain, how she manages her little army and gets the desired result. while being time and effort savvy is totally up to her.

Making the beds in the morning, or conducting the equally important turndown service in the evening, it is the floor boys who have to put their best foot forward. Of course there are practical problems like when a guest does not wish to be disturbed with the turndown exercise and wants it conducted a while later, if the floor boy is not good with his level of communication, the housekeeping desk has to coordinate it later.

The Ideal Guest