WHAT HAPPENS TO ALL THE STUFF WE RETURN
Reader's Digest US|March/April 2024
Think your rejects go back on the shelves? Think again.
David Owen
WHAT HAPPENS TO ALL THE STUFF WE RETURN

THE 20-SOMETHING daughter of a friend recently ordered half a dozen new dresses. She'd been invited to the wedding of a college classmate and knew in advance that she was going to send back all but the one she liked best.

"Swimsuits and dresses for weddings-you never buy just one," says Joanie Demer, co-founder of Krazy Coupon Lady. For some online apparel retailers, returns now average 40% of sales.

Steady growth in internet shopping has been accompanied by steady growth in returns. A forest's worth of artificial Christmas trees goes back every January. Bags of green plastic Easter grass go back every spring. Returns of large-screen TVs surge immediately following the Super Bowl.

People who buy portable generators during weather emergencies use them until the emergencies have ended, and then those go back too. People who've been invited to fancy parties sometimes buy expensive outfits or accessories, then return them the next day, caviar stains and all-a practice known as wardrobing.

Brick-and-mortar stores also allow shoppers to return unwanted purchases. "Petco takes back dead fish," Demer said. "Home Depot and Lowe's let you return dead plants, for a year. You just have to be shameless enough to stand in line with the thing you killed."

Last year, I attended a three-day conference in Las Vegas conducted by the Reverse Logistics Association, a trade group whose members deal with product returns, unsold inventories and other capitalist jetsam. The field is large and growing. Dale Rogers, a business professor at Arizona State, gave a presentation with his son Zachary Rogers, a business professor at Colorado State, during which they said that winter-holiday returns in the United States are now worth more than $300 billion a year.

This story is from the {{IssueName}} edition of {{MagazineName}}.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

This story is from the {{IssueName}} edition of {{MagazineName}}.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

MORE STORIES FROM READER'S DIGEST USView all
Election Day Memories - Stories about voting by the people, for the people
Reader's Digest US

Election Day Memories - Stories about voting by the people, for the people

A Convincing Argument When my boyfriend and I were finally old enough to vote in our first presidential election, we spent months debating with one another about our chosen candidates. We were quite persuasive, as we discovered when we got home from the polls and learned that we'd both voted for the other's initial choice.―SHERRY FOX Appleton, WI

time-read
4 mins  |
November 2024
A New Way to Monitor Blood Sugar
Reader's Digest US

A New Way to Monitor Blood Sugar

Who can benefit from this wearable technology

time-read
3 mins  |
November 2024
A Flag for Dad
Reader's Digest US

A Flag for Dad

An old sailor made a last wish. His son was determined to see that it came true.

time-read
4 mins  |
November 2024
Sisterhood to Last a Lifetime
Reader's Digest US

Sisterhood to Last a Lifetime

These college pals teach a master class in how to maintain a friendship for 50-plus years

time-read
4 mins  |
November 2024
...TO DIE ON A HOCKEY RINK
Reader's Digest US

...TO DIE ON A HOCKEY RINK

ONE MINUTE I WAS PLAYING IN MY BEER LEAGUE, THE NEXT I WAS IN THE HOSPITAL

time-read
9 mins  |
November 2024
Yes, There's a Museum for That!
Reader's Digest US

Yes, There's a Museum for That!

These collections are wacky, wonderful and worth a visit

time-read
3 mins  |
November 2024
Town Meeting Is Called!
Reader's Digest US

Town Meeting Is Called!

Once a year, the people of Elmore, Vermont, gather to practice a cherished right: democracy

time-read
8 mins  |
November 2024
Just Tight
Reader's Digest US

Just Tight

Broken, battered and trapped in a ravine for days, a desperate driver wonders, \"Will anyone find me?\"

time-read
9 mins  |
November 2024
WHY OUR BODIES DON'T DIG DAYLIGHT SAVING TIME
Reader's Digest US

WHY OUR BODIES DON'T DIG DAYLIGHT SAVING TIME

Twice a year, when we spring ahead and fall back, we're more prone to sleepiness, depression and accidents

time-read
7 mins  |
November 2024
MONEYSAVING DO'S AND DON'TS
Reader's Digest US

MONEYSAVING DO'S AND DON'TS

The run-up to the holidays doesn't have to bah-humbug your budget. A shopping expert shares strategies for saving big now and all year round.

time-read
10 mins  |
November 2024