Since you are not satisfied with the response given by your insurer, you have multiple options to file a complaint.
You can directly register your grievance on the Insurance Regulatory and Development Authority of India’s (IRDAI) online portal, known as the ‘Bima Bharosa System’. You can choose to submit your complaint via email to complaints@irdai.gov.in, or you can avail of the toll-free helpline at 155255 or 1800 4254 732.
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