CCI decides on the merit of customer complaints based on an investigation by the Directorate General of Anti-Profiteering (DGAP), which comes under the Central Board of Indirect Taxes and Customs.
Since last May, when it regained its full quorum after a brief spell of vacant positions, CCI has issued around 44 orders on complaints of businesses allegedly pocketing the benefits of GST rate reduction or tax credits meant for consumers.
Over three-fourths of those orders deal with complaints against real estate developers, while movie halls and food outlets accounted for the rest.
While CCI ordered developers to compensate consumers in certain instances, cases were dropped in the case of several others as the profiteering charges were not proven.
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