Campaign to preserve rail ticket offices

CHARITIES UNITE TO PRESS HOME IMPORTANT MESSAGE

CHARITIES representing the elderly and disabled have voiced strong opposition to the threatened closure of train station ticket offices.

The Herald, in partnership with our sister newspaper the Western Morning News, is calling on the Government and the region's train operators to abandon proposals to close station ticket counters in the South West.

We argue that well-used staffed desks at railway stations in Devon and Cornwall provide a vital service for the travelling public. With just a few days to go until public consultation ends, we urge readers to take the time to respond and make their feelings known.

The region has a proportionately high elderly population, some of whom may be unable to navigate online ticket purchasing or negotiate automated self-service station ticket machines. The loss of railway ticket offices will discriminate against many who depend upon them, including those with vulnerabilities or disabilities. In addition, it will take away a prompt service that passengers recognise provides invaluable advice. Knowledgeable counter staff can help people plan journeys and save them money.

Age UK director Caroline Abrahams told the consultation on proposed changes: "Age UK is concerned that ticket office closures could make it harder for some older people to buy train tickets and to get the help they need at stations. We are not convinced that the proposed alternative arrangements will always offer suitable options, especially for those with disabilities and/or who do not use the latest technology."