Jim Colwell's comments came after His Majesty's Inspectorate of Constabulary Fire and Rescue Services (HMICFRS) raised concerns over Devon and Cornwall Police's performance. It found the force was good in one area, adequate in three areas, requires improvement in two areas and inadequate in two areas.
In October 2022, the force was moved into an enhanced level of monitoring by the inspectorate effectively 'special measures' - after HMICFRS said the force did not answer or respond to calls quickly enough and was unable to adequately manage sexual and violent offenders.
By February 2023, HMICFRS was urging the force to take urgent action, after it was found to be 'inadequate and requiring improvement' in several areas. However, by January 2024, the force finally came out of "special measures".
In its latest report, HMICFRS said Devon and Cornwall Police had a good approach to preventing and deterring crime, anti-social behavlour and vulnerability. There had also been improvements in the time taken to answer 999 calls, and the number of calls abandoned has been reduced.
However, inspectors said they had concerns that the standards of the force's investigations have deteriorated, with many investigations lacking a detailed plan or effective supervision. The inspectorate also said the force still was not attending incidents resulting from calls for service as fast as it should.
Devon and Cornwall Police has said it welcomes the report which, it says, "positively highlights the force's approach to neighbourhood policing" However, the force said it had "raised significant concerns about some aspects of the report due to the inspection being based on historical data, some of which is over a year old and does not accurately reflect improvements the force has made."
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