The survey, which commenced last week, is expected to cover core city areas and suburban areas in the next three weeks.
Officials said current service standards will be evaluated and public feedback garnered under the initiative.
Alby John Varghese, Managing Director of MTC, told TNIE that the survey is designed to provide a baseline for service quality. "We want to understand the ground realities without bias. This survey is also crucial for several initiatives, including the introduction of National Common Mobility Card, electronic payment system, intelligent transport system, for purchasing new electric buses and other projects," he said.
To ensure thorough and unbiased results, an international firm has been engaged to conduct this survey during this same period for the next four years.
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