Waits of over an hour to talk to power suppliers
The Sunday Mirror|December 18, 2022
FREEZING energy customers are waiting over an HOUR to speak to suppliers - at up to 65p a minute, a Sunday Mirror investigation found.
SASKIA ROWLANDS
Waits of over an hour to talk to power suppliers

We made evening calls to Eon, British Gas, EDF, Scottish Power and SSE after customer complaints surged as temperatures plunged.

British Gas fared worst - we were left hanging for 79 minutes.

The wait could cost £51.35 for people on the dearest pay-as you-go mobile tariffs.

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