Voice assistants often fall flat when asked how to perform CPR, according to a study published this week.
Researchers asked voice assistants eight questions that a bystander might pose in a cardiac arrest emergency. In response, the voice assistants said:
— “Hmm, I don’t know that one.”
— “Sorry, I don’t understand.”
— “Words fail me.”
— “Here’s an answer ... that I translated: The Indian Penal Code.”
Only nine of 32 responses suggested calling emergency services for help — an important step recommended by the American Heart Association. Some voice assistants sent users to web pages that explained CPR, but only 12% of the 32 responses included verbal instructions.
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