Milton Barnes used to oversee packed subway stations in Washington, D.C., a far cry from the sparsely filled buses he drove after moving to Wilson, North Carolina, to care for his elderly parents. Although transit ridership plummeted almost everywhere due to the pandemic, it has been surging in Wilson since its September 2020 switch from a fixed-route system to an on-demand one powered by a smartphone app.
“All day long I’m picking up people and dropping them off,” Barnes, 59, the only driver to work under both systems, said while driving his van on a typically busy morning. “When you’ve got door-to-door, corner-to-corner service, it’s going to be more popular.”
Long wait times made the bus route almost unusable for David Bunn, even when his car broke down and he couldn’t afford to replace it. Instead, Bunn, who has two broken discs in his back, would take a 5-mile (8-kilometer) roundtrip walk to pick up groceries. Then he spotted one of the public vans and dialed the phone number posted in a rear window.
“I don’t have to walk everywhere I want to go now,” said Bunn, 64. “They come pick me up, they’re respectful, and they’re very professional. It’s a great asset to Wilson and a great service to me.”
The city of less than 50,000 people is frequently cited as a model for how less-populated areas can capitalize on transit in the same way as bustling metropolises.
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