Shweta, a young businesswoman, went on a business trip to a new destination. As she stepped off the plane, she was greeted by the bustling energy of the airport. The airport stood before her like a miniature city, its vastness and diversity posing a unique challenge as she navigated her way through the arrival and exit processes. The foreignness of it all felt overwhelming, and she realised that each airport had its own distinct features.
Shweta scanned the terminal for directions to immigration, baggage claim, and eventually the exit. The airport, like a complex puzzle, presented an array of information to absorb. As she attempted to make sense of the signs and symbols guiding her, Shweta couldn’t help but yearn for a more seamless way to connect this influx of information to the real world.
She also faced the issue of identifying restrooms. The signage for restrooms varied across different airports, and the lack of clear and standardised indicators made it difficult for her to locate them.
As Shweta proceeded towards the immigration area, she encountered a significant delay due to the long queues. After clearing immigration, Shweta faced difficulties in finding her baggage carousel, which had been reallocated for the next landed flight. She wandered between the carousels and, finally, found her baggage in a corner.
As Shweta finally made her way out of the airport, she almost felt a sense of accomplishment at having overcome all the frustrations.
The above is one air passenger’s exit experience. Even though a few hi-profile passengers use airport navigation apps, they still face difficulties such as loading different apps for each airport. So, what is the solution?
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