Tech Conflict - Impact of Technology on Management; DR MARKO SARAVANJA on
the need to develop
emotional intelligence; MEHERNOSH PITHAWALLA on why customer care is
key to success at Godrej
Security Solutions; STRATEGY - Rishikesha T Krishnan;  MARKETING - Ambi Parameswaran, Rishi Jaitly; ANALYSIS - Sushil Saluja; RESOURCES - Aadesh Goyal, Lynda Gratton

The cover theme of the January-February 2020 18th Anniversary Special issue is ‘Shifts Shaping Business’. R Edward Freeman, Professor at Darden School, University of Virginia, and Ben Freeman, a Principal of Stakeholder Media, explain how ethics and morality are the center of a revolutionary shift in business. Asif Upadhye, Director and Dark Knight, Never Grow Up, highlights the shift to happiness occurring in the workforce and what managers must do to keep up. David Moschella, author of Seeing Digital, dives into the nitty-gritty’s of the digital shift which is propelling businesses to the next phase of technology. Elsewhere in the magazine, a trio of interviews with Ashish Goenka, Director, Redbrick Offices; Sumit Lakhani, Chief Marketing Officer, Awfis Space Solutions; and Varun Chawla, Co-founder, 91springboard, offers an insider’s look at the co-working sector and its impact on the future of work.

The cover theme of the November-December issue is ‘Troubled Times, Telltale Signs’. Omar Abbosh, Paul Nunes, and Larry Downes, Accenture executives, present a new approach to innovation management in the face of rapid disruption. Muniinder K Anand, Managing Director India & South Asia of Center for Creative Leadership, explains how employee morale and productivity are vital indicators of organizational health. Henk W Volberda, Professor at Amsterdam Business School and Director of Amsterdam Centre for Business Innovation, and Kevin Heij, senior researcher at Amsterdam Centre for Business Innovation, make the case for business model replication or renewal. Professor Satish Modh, Director of VESIM Business School, deconstructs how resilience can hold an organization together during a crisis. An exclusive interview with Rita McGrath, Associate Professor at Columbia Business School, delves into the art of spotting inflection points before they happen.

The cover theme of the September-October issue is ‘Are leaders really lonely?’. Dr Fernanda Arreola, Professor of Strategy and Entrepreneurship at École de Management Leonard de Vinci, and Dr Gregory Unruh, Arison Professor of Values Leadership at George Mason University, take a deep dive into the reasons behind entrepreneur loneliness. K Shankar, Chief Executive Officer of Feedback Business Consulting, discusses why loneliness is a source of inner strength and not weakness in leaders. Vivek Mehra, Managing Director and Chief Executive Officer of SAGE Publications India Private Limited, writes about the pressures leaders have to deal with as the face of the company. Rajeev Shroff, founder of Cupela, makes the case for coaches to step in and guide leaders when they are battling their deepest insecurities.

The cover theme of the July-August issue is ‘integrity’. Antarctic expedition leader and author of Leading on the Edge and Respect Trumps Harmony – I don’t like you, but that’s OK Rachael Robertson write on why harmony is not the mark of a robust organization and why leaders who pursue it mindlessly might be risking losing their integrity. K Shankar, Chief Executive Officer of Feedback Business Consulting writes how integrity deficit has a huge negative impact on organizations and individuals.

The cover theme of the May-June issue is ‘Crafting a competitive edge through collaboration of Human Intelligence & Artificial Intelligence’. Experts— Gary Peacock, Gordian Business; Chris Duffey, author, Superhuman Innovation—share their views on various aspects of this subject.

Louis Carter, author of In Great Company, shares business strategies for winning at customer relations. Tim Mason, Eagle Eye Solutions Limited, elaborates on the effectiveness of omnichannels to compete in a digital world. Antonio Nieto-Rodriguez, author of The Project Revolution, not only tells us what it takes for a project to succeed but also elucidates why project managers make great CEOs. Chris Griffiths, TEDx creativity expert, emphasizes why organizations should make mistakes, learn from them and grow. Ray Titus, Alliance School of Business and Sejal Valera, Dabit Lab, draw a clear picture of the trends that shape virtual socialization.

While Scott E Page, author of The Model Thinker, highlights the use of a combination of models for problem-solving, Corey Phelps, McGill University, tells us why experts fail at problem-solving. Muniinder K Anand, Center for Creative Leadership, gives development strategies for leaders and Sandra Jones, business management consultant, shares why leaders should be empathetic.

In our regular sections, Graeme Findlay, author of Evolve, gives leaders a lesson to learn from the past and to improvise and adapt in the present. In gurumantra, Morgen Witzel, University of Exeter Business School, settles the debate on AI and HI.

The cover theme of the Mar-Apr issue is ‘Bias’. Experts—Marilyn O’Hearne, author, Breaking Free from Bias; Amy C Waninger, Lead at Any Level LLC; Muniinder Anand, Center for Creative Leadership; Howard J Ross, Cook Ross Inc—share their views on various aspects of this subject.  

Will Kintish, authority on effective and confident networking, shares suggestions on what effective networkers can do to build a stronger network. Vasuta Agarwal, InMobi, shares the growing trends in the mobile economy. Dr Saleena Khan, IMT, Nagpur, calls on the need for feedforward interview as a means to boost productivity in an organization while Amit M Joshi, IMD, shares insights on data analytics and artificial intelligence. Royston Guest, author of Built to Grow and Rise, offers tips to programme one’s winning mentality. 

Jon Katzenbach, author of The Critical Few, Varun Bhatnagar, Strategy&, and Chaitali Mukherjee, PwC India, implore leaders and employees to bridge the culture gap in an organization while Bretton Putter, author of Culture Decks Decoded tell us why CEOs should be culture-driven. Asif Upadhye, Never Grow Up, writes about listening, an essential and overlooked leadership tool. 

In our regular sections, Timothy J Tobin, author of Peak Leadership Fitness, who emphasises on the importance of a ‘fit’ leader. In gurumantra, Morgen Witzel, University of Exeter Business School, throws light on bias and how it paves a default path in our thoughts.

The cover theme of the Jan-Feb issue is ‘Listening, a much-overlooked skill’. Experts— Ike Lasater, a mediator, trainer, and speaker; Jon Wortmann, author of Mastering Communication at Work; Stephen Kozicki, Gordian Business; Stefano Pelle, Ferrero India; Dr Mark Goulston, author of Just Listen; Muniinder K Anand, Center for Creative Leadership; Dr Bob Nelson, Nelson Motivation, Inc.—share their views on various aspects of this subject.

Dr Ranjan Banerjee, SP Jain Institute of Management and Research, talks about the distinctive qualities of Indian-origin managers and a confluence of factors that make them efficient to cope with management challenges. Lalit Makhijani, Godrej Properties Limited, explores poor relationships of employees and managers, and suggests a practical solution. Raymond Houser, author of The Winning Advantage, talks about reaching goals and overcoming rejections. 

Being our 17th-anniversary issue, we featured a one-time section titled ‘What’s in store?’ that included five trends—project management, ecommerce, leadership, data management, artificial intelligence, and augmented humanity. 
In our regular sections, we have Leo Bottary, author of What Anyone Can Do, who debunks myths that come in the way of achieving our goals. In gurumantra, Morgen Witzel, University of Exeter Business School, tells us how listening and empathy go hand-in-hand. In our newest section, health and wellness, Dr A B Govindaraj, orthopedic and joint replacement surgeon, implores the need to take a break from work to rejuvenate.

The cover theme of the Nov-Dec issue is ‘Failure-secret sauce to success’. Experts— Gary Peacock, Gordian Business; Sameer Dua, Institute for Generative Leadership; Rob Jolles, author of Why People Don’t Believe You; Prasoon Gupta, Sattviko—share their views on various aspects of this subject. 

Som Sekhar Bhattacharyya, NITIE, tells us why organizations do not act on impending risks while Doug Hall, author of Driving Eureka! Brings to perspective another aspect of intrepreneurship. Vivek Mehra, SAGE Publications, calls out for the need of compassionate organizations and draws pathways to go about it. Richard Rothman, Open Mind Opportunity Consultancy, offers a defined road to identify the best opportunities.

Dan Cable, London Business School, talks about how leaders should create a culture of experimentation and curiosity instead of activating fear systems among employees. Ambi Parameswaran, Brand-Building.com, narrates useful management lessons he learnt from his clients while Lorraine Ferguson, author, The Unapologetic Saleswoman throws light on gender equality at the workplace, a similar stance taken by Brian Bolton, IMD. Dr Abhishek Narain Singh, Institute of Management Technology Nagpur, defines the power of data and its role in growing businesses.

In our regular sections, we have Chris Lewis, author, The Leadership Lab who shows us a new perspective of leadership in an organization.

The cover theme of the Sep-Oct issue is ‘millennials in the workplace’. Experts— Dr Marcus Ranney, Thrive Global; Chris Westfall, author of Leadership Language; H V MacArthur, author, Low Man on the Totem Pole; Dr Debashish Sengupta, author, Life of The Life of Y —share their views on various aspects of this subject.

Jennifer Turnage and Megan Sumrell, authors of Honey, You Got This! Elaborated on the concept of network marketing and the role technology plays in its smooth functioning. Rajeev Shroff, Cupela, analyzed toxic relations at the workplace and detailed how harbouring negative feelings can be detrimental. Richard Rothman, Open Mind Opportunity Consultancy Private Limited, explained how leaders can use a systematic opportunity process while Saumya Sindhwani, Indian School of Business, broke down the fundamentality of creative management.

Doug Skonord, Transition Management Inc, dealt with why and how effective decisions should be made and its significance in an organization. Jonathan MacDonald, author of Powered by Change, implores the need for change and innovation in organizations. Dr Smita Dabholkar Singh, Institute of Management Technology, Nagpur highlights the importance of being gender neutral and tells us what measures can be employed to deal with problems women face in the workplace. George Kohlrieser, IMD, gives an insight on dealing with conflicts efficiently.

In our regular sections, we have Pratima Rao Gluckman, author of Nevertheless, she persisted, who demystifies our views on women in the male-dominated world of technology. In gurumantra, Morgen Witzel, University of Exeter Business School, talks about millennials as change-makers and their evolving perception of leaders.

The cover theme of the July-Aug 18 issue is ‘economic moats’. Experts— Hap Klopp, The North Face; Ambi Parameswaran, Brand-Building.com; Morgen Witzel, University of Exeter Business School; and Rajesh Maurya, Fortinet—share their views on various aspects of this subject.  
Mark Greeven, Zhejiang University, and Antonio Nieto-Rodriguez, author of The Focused Organization, give us insight into the Chinese way of building and sustaining organizations, a lesson to be learnt by Western leaders. On the same lines, John Colley, Warwick Business School, tells us how family-run businesses offer many valuable lessons to corporations. Sandra Jones, a business management consultant, shows us a positive side of procrastination, which could help reap benefits if done strategically, while Sharon Tal, author of Where to Play draws out a structured plan for organizations to find the right market opportunity. 
Ralph Welborn, co-author of Topple offers us a different perspective on the business ecosystem, and Indranil Mitra, author of Winning Hearts and Minds breaks down Transactional Analysis and its significance in enriching organizational culture. Som Sekhar Bhattacharyya and Sumi Jha, NITIE, and Kartik Girish Vyas, InfoCepts talk about talent retention for IT firms during a lean period whereas Harkirat Singh, Woodland, tells leaders to continually adapt their style to motivate employees. 
In our regular section, we have Pam Didner, author of Effective Sales Enablement, who distorts our view of sales and marketing and gives us a fresh perspective on the effective relation one can create between the two functions.

The cover theme of the May-June issue is ‘negotiation’. Experts—Stephen Kozicki, Gordian Business; Dr Joshua N Weiss, Harvard University; Alan Yong, author of Improve Your Odds: The Four Pillars of Business Success; Asif Upadhye, Never Grow Up; Ross Reck, author of The Win-Win Negotiator; and Jayanth Narayanan, IMD Business School—share their views on various aspects of this subject. 

We have featured an article on strategic inflection points by Rita McGrath, author of The End of Competitive Advantage while Leslie Peters, author of Finding Time to Lead, tells us how leaders should control time by prioritising and not be controlled by it. Ramya Ramamurthy, author of REBUILD, throws light on crisis management and charts ways businesses can survive. 

Dr Smita Dabholkar Singh of IMT, Ghaziabad, displays the power of storytelling in an organization. George Binney, Ashridge Hult Business School, Philip Glanfield, Ashridge Hult Business School, and Gerhard Wilke, an anthropologist explore the leadership concept and describe how balancing between a manager and leader makes sense. John Knights, author of Leading Beyond the Ego, too touches upon leadership and tells us how a transpersonal leader is essential for an organization. 

In our regular sections, we have David Mattson, author of The Road to Excellence dispelling perceptions of leaders. Morgen Witzel, The University of Exeter Business School, defies the negative beliefs of negotiation and draws a clearer picture of negotiation as a collaboration between two parties.

The cover theme of the March-April issue is ‘community power’. Experts—Howard Partridge, author of The Power of Community; Christine Comaford, author of Power your Tribe; Muniinder Anand, Center for Creative Leadership; and Chris Dyer, author of The Power of Company Culture—share their views on various aspects of this subject. 

We have featured an exclusive interview with Rasmus Hougaard, founder of Potential Project, on how leaders can enhance their performance by being mindful. Another interview with P C Musthafa, co-founder of iD Fresh Food, gave insights on the aspects of building brand trust. Kumar Mehta, author of The Innovation Biome, highlights the ‘what’ and ‘how’ of innovation whereas Archana Jerath from SHRM points out the pitfalls and challenges of a flat organization. 

A special section, Customer Cues, throws light on three different perspectives of consumer needs, demands, and changing dynamics with experts Niranj Sangal, OMA Emirates; Christopher Higgins, IdeateLabs; and Rati Shetty, BankBazaar, exploring different angles of consumer connection. Jean-François Manzoni, Albrecht Enders, Anand Narasimhan, Thomas W Malnight, Bettina Büchel, Goutam Challagalla and Ivy Buche, IMD, elaborate on the result of transformation in organizations. 

In our regular sections, we have Denise Lee Yohn, author of FUSION busting myths on organizational culture. Morgen Witzel, The University of Exeter Business School, describes the power of ideas and their implementation.

As the cover theme of the January-February issue, shortlisted thinkers from Thinkers50 2017 were featured with their unique ideas that encourage efficient management thinking. Des Dearlove and Stuart Crainer, founders of Thinkers50, talk about the transformative power of ideas and how they can offer a peek into a set of new ideas in the realm of management. Roger Martin, named the world’s number one thinker 2017, focuses on integrative thinking. Mark Esposito and Terence Tse demonstrate how companies can use the DRIVE framework to achieve a greater impact from their decisions, Deborah Rowland talks about leading change, José Esteves and Francisco J López Lubián tell us what the value of innovation in a digital world is, Antonio Nieto-Rodriguez highlights the importance of project managers, and Nilofer Merchant draws emphasis on the power of onlyness. 
We have also featured an interview with Amit Bansal, Managing Director at Corning India, who talks about the brand and their strategies employed over the years. Prashant John from Kwench Global Technologies tells us about the need and usage of bots in employee engagement.  
Gautam Borah, author of Monetising Innovation, lists the emerging trends in managing and boosting customer experience while Shirish Shiristava of HEC Paris Business School gives lessons that global leaders can learn from local business communities.  Andy Swann, author of The Human Workplace, tells us how organizations can be made people-centric, and Arindam Banerjee and Tanushri Banerjee, authors of Weaving Analytics for Effective Decision Making, talk about the consequences of adopting analytics in an organization.
In our regular sections, we have Dean Lindsay, author of How To Achieve Big PHAT Goals, who dispels myths on achieving and setting goals.

The cover theme of the November-December issue is ‘Marketing in the age of social media’. Experts from different fields—Brian Sheehan, Syracuse University; Sunil Alagh, SKA Advisors; and Paul Blanchard, Right Angles—share their views on various aspects of this subject. 
We have featured an interview with Debra Benton and Kylie Wright-Ford, authors of The Leadership Mind Switch, who talk about the changes leaders should adapt in the new business world to be successful. Another interview with Antonio Garrido, author of Asking Questions The Sandler Way, highlights an innovative approach for salespeople by bridging the gap between a salesperson and a prospect. Archana Jerath from SHRM points out the unconscious biases at workplaces that influence the decisions of HRs. 
Several experts from the industry such as Vishal Gupta, IIM Ahmedabad; Hitesh Jain, WITS Interactive; and Suresh Lulla, Qimpro Consultants Private Limited lay emphasis on various factors related to their respective industries. 
In our regular sections, we have an exclusive interview with Managing Director of Woodland Worldwide, Harkirat Singh who throws light on building a deeper understanding of customers’ needs and wants through innovative methods. Ian Lamont, author of Lean Media, gives us suggestions on ways to create a new framework to help professionals captivate the audience while Morgen Witzel, The University Of Exeter Business School, talks about how social media has created a major impact on consumer segments and marketing strategy.

The cover theme of the September-October issue is Organizational well-being. Experts from different fields—Dr Christian Marcolli, author of The Melting Point; Fred Kiel, KRW International; Dr Vaijayanti Gupta, Strand Life Sciences; Jennifer Moss, Plasticity Labs; and Jagdish Sheth, Emory University—share their views on the various aspects of this subject.
We have featured an exclusive interview with management guru Dr Mrityunjay Athreya who talks at length on the various facets of management. Sophie Wade, author of Embracing Progress talks about the ‘future of work’ environment whereas Walter Vieira, author of Manager to CEO, outlines the nine signposts to the top job.
Several people from the industry such as Saahil Goel, Kraftly; Kiran Mahasuar and Siddharth Deshmukh, MICA; and Asif Upadhye, Never Grow Up have written on topics pertaining to their fields. Sathyan Gopalan and R Narayanakumar, talk about the future of ATMs. Wendong Li, Chinese University of Hong Kong Business School, reveals why some people hop jobs more than others.
In our regular sections, we have Larry Sternberg and Kim Turnage, co-authors of Managing to Make a Difference, who dispel misconceptions about the leadership paradigm and Morgen Witzel who talks about how a robust culture ensures strong organizational health.

July-Aug’17 issue brings you how rise of the internet and social media has led to tectonic shifts in the consumer behavior pattern—an attention span that is 140 characters or six seconds long. Advertisers and marketers are now experimenting with concepts such as content marketing, native advertising, and banner ads to capture the mindshare of the new breed.
Irrespective of the medium used, the purpose of advertising remains the same—capturing mind share. Any idea, concept, or channel, however fantastic, will not work if the business is not clear about what it wants to sell, to whom it wants to sell, and where it is to be sold.
In our tribute section to Jack Trout, experts talk about his relevance. We also bring you one of his pithiest, yet sharpest interviews to The Smart Manager.

This issue of The Smart Manager features Gautam Hari Singhania, Chairman and Managing Director, Raymond Group who talks about the future path of the company. We have Lynda Gratton and Andrew Scott, London Business School talking about a three-staged life and its implications, while Ken Rutsky, author of Launching to Leading gives us insights on how to lead. Morgen Witzel, Exeter Business School, shows the way for companies to expand internationally.
This issue also features The Akshay Patra Foundation, an organisation dedicated to serving wholesome meals to school children. Vip Vyas, Distinctive Performance and Stuart Doughty, an executive consultant share their views on how we can create new worlds of possibilities, while Nicholas Ind, Oslo School of Management tells us how brands can nurture a desire for themselves among customers. We have featured Liri Andersson and Ludo Van der Hayden, INSEAD who talk about what companies must do to survive in today’s digital world. Anees Haidary, Sasken elaborates on harnessing the potential of cross-cultural diversity in companies.
In our regular section Robin Speculand busts myths regarding why many fail at executing strategies. Hardik Harsora, Effex, writes about the importance of business modeling. Howard H Yu, Knut Haanaes, and Jayanth Narayanan, IMD, share their views on the indispensible role of innovation in the progress of companies. Rahul Shah, DDI gives advice on transforming from ‘mindfull’ to ‘mindful’, while under First Serve we are featuring the best customer service practices of Grofers.

Cover story: Stability at stake? ...

ANTI-GLOBALIZATION AND PROTECTIONISM - THE NEW WORLD ORDER?...

NINA LEKHI - on Baggit’s customerservice practices. 

DR JAGDISH SHETH - on embracing sustainability.

Cover story: redefining perspectives.

The Smart Manager- MaRS bschool survey.

Cultivating leadership| a fresh start |honing skills the digital way and more...

The latest issue of The Smart Manager explores the topic of artificial intelligence and how it is disrupting businesses globally. Philip M Parker, INSEAD, breaks down the nuances of deep learning; Kalpana B, KPMG in India talks about the AI revolution and how it has made inroads into the realm of businesses as well as our everyday lives; Dr Pradeep Pendse, Welingkar Institute, draws the distinction between automated and autonomous enterprises and Leslie Timmy, Revarn Cybernetics shows how bots are the next frontier in AI.
The issue also features articles on innovative topics such as the rise of mobile native advertisements by Shamala D N, InMobi; the concept of using real-time data analytics for surviving in today’s VUCA world by Najeeb Kunil, PPZ, among others. David Collis, of Harvard Business School talks about his ‘lean strategy’, while Bill Munn author of Why Make Eagles Swim? shows how focusing on weaknesses may hinder productivity. 
In our regular sections, we have Shawn Hunter, author of Small Acts of Leadership, dispelling certain leadership myths. In First Serve we look at the best customer service practices followed by Acer India while in Vertical Focus we conduct a SWOT analysis of the cybersecurity industry. 
Dr Marshall Goldsmith, author of Triggers, examines the environmental and psychological triggers that can derail us at work and in life. Dr Vijay Govindrajan, author 
of The Three-Box Solution shows that if the three-box solution is applied diligently and creatively it will help a company preserve its roots, break the chains, and build a sustainable future.
This issue also features an exclusive interview of the author of Nawabs, Nudes, and Noodles, Ambi M G Parameswaran who talks about the impact of advertising on the Indian consumer landscape. Parag Pande, Accenture India showcases how designing effective and exhaustive wellness plans can help businesses achieve both short-term and long-term success. The best practices businesses need to build to make nimbleness ingrained in their culture, elucidates Baba Prasad, Vivékin Group. This issue also explores topics such as impact of social intelligence on businesses and rise of refurbished market that are changing global market dynamics. Bruno Lanvin, INSEAD, talks about the Global Innovation Index and the potential of India to become a key player.
In our regular sections, we have Garrett Sutton, author of Toxic Client, highlighting the ways to identify a problem customer. In First Serve, we look at the customer service practices of BookMyShow.

This issue of The Smart Manager focuses on two authors and global thought leaders—Dr Marshall Goldsmith and Dr Vijay Govindarajan. Dr Marshall Goldsmith, author of Triggers, examines the environmental and psychological triggers that can derail us at work and in life. Dr Vijay Govindrajan, author 
of The Three-Box Solution shows that if the three-box solution is applied diligently and creatively it will help a company preserve its roots, break the chains, and build a sustainable future.
This issue also features an exclusive interview of the author of Nawabs, Nudes, and Noodles, Ambi M G Parameswaran who talks about the impact of advertising on the Indian consumer landscape. Parag Pande, Accenture India showcases how designing effective and exhaustive wellness plans can help businesses achieve both short-term and long-term success. The best practices businesses need to build to make nimbleness ingrained in their culture, elucidates Baba Prasad, Vivékin Group. This issue also explores topics such as impact of social intelligence on businesses and rise of refurbished market that are changing global market dynamics. Bruno Lanvin, INSEAD, talks about the Global Innovation Index and the potential of India to become a key player.
In our regular sections, we have Garrett Sutton, author of Toxic Client, highlighting the ways to identify a problem customer. In First Serve, we look at the customer service practices of BookMyShow.


This issue of The Smart Manager  focuses on a leader who is at the helm of a 
$ 6.2 billion global information technology services company—Anant Gupta, the CEO and President of HCL Technologies Limited. In an exclusive interview with The Smart Manager, he takes the readers through HCL’s growth story, talks about triggers that will shape the future of business, and gives an insight into his leadership style.  
This issue’s lead feature explores the connect between workplace design and productivity—Aparna Piramal Raje, author; Sonali Rastogi, Morphogenesis; and Morgen Witzel, Exeter Business School share their views on the topic. Don Tapscott, The Tapscott Group, and Alex Tapscott, Northwest Passage Ventures, break down the concept of blockchain technology, and show how it is going to impact the future of businesses; Howard J Morgan and Joelle K Jay, authors of The New Advantage, talk about the need for gender-balanced teams to drive productivity; Raj Mankar and Akshaya Bhate, Aker Solutions India, highlight how adopting lean methodologies and agile principles has helped the company achieve increased productivity and higher operational excellence; Suresh Lulla, Qimpro Consultants explains why it is crucial for companies to create a culture that thrives on quality. 
In our regular sections, we have Winnie Brignac Hart and Lorrie Brignac Lee, authors of Stand Out, busting myths regarding how to truly stand out in the corporate jungle. In First Serve, we look at the customer service practices of General Motors India.

Women in workforce equity not parity, Vertical focus, Mythbuster, Sustainability and more...

This issue of the magazine explores how companies today are looking beyond just profits—they are trying to achieve a more balanced and sustainable growth across the value chain. We have large corporations such as the Aditya Birla Group, Marico Limited, Mahindra Group, L’Oreal, and FCB Ulka as part of our cover feature. Tony Henshaw, Aditya Birla Group, looks at sustainability through a different lens; Saugata Gupta, Marico Limited, asks companies to create a win-win partnership with all the stakeholders for long-lasting, sustainable growth; Anirban Ghosh, Mahindra Group, talks about the new-age sustainability risks companies are facing today; Alexandra Palt, L’Oreal, highlights the company’s commitment to make ‘sustainability’ beautiful; and lastly, Ambi M G Parameswaran, FCB Ulka Advertising, describes the ways sustainability needs to be integrated into a brand’s marketing strategies. This issue also features interviews of Morgen Witzel, based on his book Managing for Success, and Hap Klopp, co-author of Almost. Daminee Sawhney of Zomato offers insights into the company’s re-hiring mantra while Emile Wapnick, puttylike.com, explains the concept of being a multipod. We also have Arun Malhotra, Nissan Motors India, explaining their customer-first approach and Avinash Bharwani of Jetking Infotrain discussing the pros and cons of the franchising industry in India.

14th ANNIVERSARY ISSUE; FUTURE OF MANAGEMENT; INSIGHTS FROM AWARD-WINNERS OF 2015 THINKERS50, GLOBAL RANKING OF MANAGEMENT THINKERS.

Cover Feature: Global thought leaders.

Four Reasons we settle for 'good enough'

Collaboration: Rise of the third wave.

How to achieve four-way wins

AN EXCLUSIVE INTERVIEW WITH BANMALI AGRAWALA: PRESIDENT AND CEO, GE SOUTH ASIA ON THEIR CULTURE SHIFT. Humara Hero: the many faces of bm munjal

How should leaders realign their strategies to survive in a VUCA world? This is the question this issue of the magazine is trying to answer. We have twelve industry stalwarts putting forward their perspectives. 
Richard Hytner, Worldwide Deputy Chairman of Saatchi & Saatchi, tells managers to act quick and have unyielding curiosity and powerful decision-making capabilities; Renu Karnad, Managing Director of HDFC Limited, talks about how workplace mobility will be the future of work, while Rajeev Dubey, Group President (HR & Corporate Services) of Mahindra and Mahindra Limited, emphasizes the need for businesses to achieve a triple bottom line.
Dr Ganesh Natarajan, CEO of Zensar Technologies, believes that in this constantly changing world, five-year plans of businesses will no longer be viable. We also have leaders such as Chandru Kalro, TTK Prestige; Shaheen Mistri, Teach For India; K Ganesh, Portea Medical; Vinaya Parvate, Citi; Sanjay Dawar and Raghav Narsalay, Accenture; Rohan Fernando, ZS Associates; Tanmay Saksena, Zomato; and Seema Arora Nambiar, McDonald’s® India asking leaders to rethink their business approaches. 
This issue also features an interview of Michael Lee Stallard, author of Connection Culture; an article elucidating the need of Indian bschools to build research capabilities by Komal Kaikini and Ram Mudambi, Fox School of Business. Margaret Neale and Thomas Z. Lys, authors of Getting More of What you Want, teach the readers the science of negotiation. 
 


Women and Technology; Kumud Srinivasan, Intel India the transformational power of IoT; Shalu Chadha, Accenture the need for cross-functional expertise; Gayatri Buragohain, Feminist Approach to Technology technology as a facilitator of equality

Is India’s booming startup scenario leading to a bubble? This issue’s cover story explores the various facets of the country’s startup environment—funding, infrastructure, and nurturing of talent. Michael Henderson, author and corporate anthropologist at Cultures AT Work tells us why a company’s culture and strategy should go hand in hand. Mayank Khanduja, Vice-President at SAIF Partners, talks about easy funds flow in the startup world. Sramana Mitra, Founder of 1M/1M, delineates the future of entrepreneurship in India while Nishant Patni, CEO of CultureAlley, traces his journey of building English-App, one of the most-sought-after educational apps in India. It is imperative to promote young talent and inculcate in them entrepreneurial skills, observes Pranav Kumar Suresh, CEO of Startup Village.   
The issue also comprises articles on leadership by Herminia Ibarra, author of Act Like a Leader, Think Like a Leader, and Gerard Seijts of Ivey Business School. Tripti Lochan, CEO of VML QAIS, identifies the 3 Cs of digital content marketing while Vivek Mehra, CEO of SAGE India, analyzes the risks and opportunities in the Indian publishing industry. In an interview Kavil Ramachandran, author of The 10 Commandments for Family Business, lays down the principles a family business should abide by.
 


India is on the cusp of a momentous change of course, The right step, a cautionary note, on a fast track, Make in India and more...

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The Smart Manager, India's first world-class management magazine, was founded in 2002 by eminent business historian Dr Gita Piramal with Harvard Business School Dean, Prof. Nitin Nohria with the mission of updating managers and business practitioners in India with the latest thought-provoking strategic ideas from experienced, world-class managers, academics and consultants from across the globe. Over the years, the magazine has carried articles authored by illustrious management gurus such as the late CK Prahalad and Sumantra Ghoshal, Jack Trout, Ram Charan, Gary Hamel, Gay Haskins, Jagdish Seth and Lynda Gratton. We believe that "managers are the best teachers of managers" and most of our articles are written in the first person by top-tier CEOs such as Kumaramangalam Birla, Sunil Mittal, Aditya Birla, KV Kamath, Santrupt Mitra, Rajeev Dubey and S Ramadorai. We also have relationships with a number of B-schools around the world, apart from most top-level schools in India.

The Smart Manager hosts the Tata Consultancy Services Smart Manager Case Contest, the most prestigious competition of its kind in the Indian print media. The contest, with a cash prize of INR50,000 per issue, sees wide participation from national and international business managers and students. 
The 'Smart" in The Smart Manager is an acronym for Strategy, Marketing, Analysis, Resources and Technology. Truly useful knowledge when you need it 24 x 365, year after year.

1. お客様は、Magzter.com、アプリケーション、およびそのサービスの使用は単独でご自身の責任で行うことに同意します。 Magzter.com、その関連会社、従業員、サードパーティのコンテンツ プロバイダーは、サービスが完全に中断されないこと、エラーがないこと、不正行為に対して確実であることを保証しません。また、Web サイトや製品が期待または約束したとおりの正確な結果が得られることも保証しません。

11. サービスおよびすべての出版物は、「現状のまま」および「入手可能な状態」で提供されます。 MAGZTER、その関連会社、サプライヤー、ライセンサーおよび代理店は、明示的か黙示的かを問わず、商品性、特定目的への適合性、および権利侵害の非侵害に関する黙示的な保証を含むがこれらに限定されない、あらゆる種類の保証を明示的に否認します。上記を制限することなく、MAGZTER もその関連会社、サプライヤー、ライセンサー、代理店も、(I) サービスがお客様の要件を満たすこと、(II) サービスが中断されず、タイムリーに、安全に、またはエラーが発生しないことを保証しません。 III) サービスの使用から得られる情報、または出版物に含まれる情報が正確または信頼できるものである、または (IV) 出版物またはサービスの品質がお客様の期待に応えるものであること。信頼できるインターネット接続とデバイスの取得と維持については、お客様が単独で責任を負います。 MAGZTER は、お客様がコンテンツをダウンロードできないことについては責任を負いません。ダウンロードまたはサービスの使用を通じて取得したマテリアルは、お客様自身の裁量とリスクで行われ、かかるマテリアルのダウンロードに起因するコンピューター システムまたはモバイル デバイスへの損害またはデータの損失については、お客様が単独で責任を負うものとします。口頭か書面かを問わず、お客様が magzter から、またはサービスを通じて、またはサービスから得たアドバイスや情報は、いかなる保証も生じません。

2.お客様は、その情報を真実、正確、最新かつ完全なものに保つために維持し、速やかに更新するものとします。あなたは、自分のアカウントとパスワードの機密性を維持し、自分のコンピュータへのアクセスを制限する責任を負い、すべてのコンテンツとサービスの選択と使用を含む、自分のアカウントで行われるすべての活動に対する責任を受け入れることに同意します。

3. いかなる場合においても、Magzter.com、ウェブサイトおよびアプリケーション上のコンテンツの作成、制作、配布に関与する個人、団体、第三者は、契約上または法的責任を負いません。 Magzter.com の使用中または使用中にお客様に発生した直接的、間接的、付随的、特別、および結果的。 Web サイトに登録するか、アプリケーションをダウンロードすることにより、このセクションに記載されている規定が Web サイトおよびアプリケーションのすべての使用およびコンテンツに適用されることに同意するものとします。

3. Magzter からの事前の書面または許可がない限り、ここに公開されているものはすべて Magzter またはそのライセンサーの専有財産であるため、Magzter から取得したコンテンツを変更、コピー、配布、販売してはなりません。このような不正使用は、著作権法や商標法を含む適用法に違反する可能性があるため、Magzter はこれらを厳しく禁止し、そのような違法行為が証明または検出された場合は、アクセスとアカウントを停止します。また、これらの不正行為によって生じた損害についても責任を負う必要があります。出版物の法的所有者が許可する場合を除き、お客様は、サービスを通じてアクセスした出版物をダウンロードすることによって所有権を取得しないことを承認するものとします。著作権法で明示的に要求されている場合、またはサービスの機能によって許可されている場合を除き、変更、リバース エンジニアリング、公開、送信、表示、譲渡または販売への参加、派生作品の作成、またはいかなる形であっても商業的に利用または提供することはできません。 Magzter およびかかるコンテンツの所有者の明示的な許可なしに、アプリのコンテンツ、出版物、またはそれらの一部を第三者に提供すること。当社は、明示的か黙示的かを問わず、Magzter または Magzter のライセンサーの知的財産に対するライセンスを付与しません。

5. あなたは、Magzter.com が他のユーザーや第三者、またはそのコンテンツのいかなる種類の中傷的、攻撃的、または違法な行為に対して責任を負わないこと、および前述の行為による傷害のリスクは完全にあなたにあることを特に認めます。

8. Magzter は、お客様が本利用規約および Magzter が定めるその他の運用規則に準拠しているかどうかを判断する目的で、お客様が公開および入力したコンテンツを監視するすべての権利を留保します。 Magzter は、コンテンツについて決定を下し、独自の意志で削除する権利を有します。

9. Magzter は出版物の販売代理店であり発行者ではないため、Magzter は雑誌に掲載されている意見、アドバイス、声明、サービス、オファーなどを含むコンテンツに対する編集管理を行いません。したがって、Magzter は、そこで提供される情報や事実、または公式の資格に従って行動する Magzter の認定従業員以外の者がサービスを通じて利用できる情報や事実の正確性や信頼性について責任を負いません。したがって、当社には出版物に対する編集上の管理権がありません。本サービスが提供する出版物で行われた意見、アドバイス、声明、サービス、オファー、または第三者によって表明または利用可能にされたその他の情報またはコンテンツは、それぞれの著者または出版社のものであり、第三者のものではありません。マグザー。 Magzter は、サービスを通じてまたは出版物から得た情報への信頼によって生じた損失または損害に対して責任を負いません。本サービスには、他のインターネット サイトおよびサードパーティのリソースへのリンクが含まれている場合がありますが、Magzter は、そのようなリンクされたサイトで利用可能な通信またはマテリアルについては一切の責任を負いません。これらのリンクは便宜のためにのみ提供されています。サードパーティのサイトにアクセスしたり、サードパーティのサイトを通じて注文したりするときに適用される利用規約を理解するのは、お客様自身の責任です。

不快なコンテンツの詳細（プラットフォーム上のリンクを含む）

お気に入りの作品をダウンロードすれば、いつでもどこでもオフラインで読むことができます

愛する人に Magzter ギフト カードをすぐに贈り、何千ものベストセラー タイトルの中からお気に入りの雑誌や新聞を自由に読めるようにしましょう。

Gift your loved ones with a Magzter Gift Card instantly and give them the freedom to read their favorite magazines from thousands of best-selling titles.

{{magCount}}冊の人気のインターナショナル雑誌からお気に入りの雑誌を自由に選べるMagzterギフトカードを、大切な人に今すぐ贈りましょう。

Girish Ramdas は、世界的なデジタル出版ビジネスで話題を呼んでいる、ニューヨークを拠点とする新興企業 Magzter の共同創設者兼 CEO です。 Magzter は 2011 年のサービス開始以来、150 か国以上から 9,000 万人のユーザーを獲得しており、世界中の 4,500 以上の出版社から数千冊の雑誌、新聞、書籍が提供されています。彼は、印刷物、モバイル、Web 開発を含むクロスプラットフォーム出版において 25 年以上の経験があります。この期間中、彼は 3 つの新興企業を共同設立し、経営して成功を収めてきました。彼は雑誌社のデジタル化を可能にし、デジタル世界でコンテンツの収益化を支援してきました。ギリッシュは、オンライン、モバイル、出版エコシステムにおける深い業界経験により、世界中のプラットフォームにわたるデジタル コンテンツの取得、マーケティング、収益化の専門家となっています。

当社のプラットフォーム上で不快なコンテンツに遭遇した場合、当社はお客様の懸念に対処するために苦情救済ポリシーを導入しました。

Magzter Inc. (「当社」、「当社」、「当社」) は、お客様がご自身の個人情報がどのように使用および共有されるかについて関心を持っていることを承知しています。当社のプライバシー慣行の詳細については、次のプライバシー ポリシー(「ポリシー」) をお読みください。当社が運営するウェブサイトおよびそのサブドメインのいずれかにアクセスするか、当社のモバイル アプリケーションやその他のコンテンツ配信方法(総称して「サービス」) を使用することにより、概要が説明されている慣行およびポリシーに同意したことになります。本ポリシーに記載されており、お客様は、当社がお客様の情報を以下の方法で収集、使用、共有することに同意するものとします。

Magzter Inc. は、世界最大かつ急速に成長しているセルフサービスのクロスプラットフォーム デジタル ニューススタンドで、2011 年の創業以来 9,000 万人を超えるユーザーがおり、40 以上のカテゴリ、60 以上の言語にわたる数千の雑誌や新聞を扱っています。ニューヨークに本社を置く Magzter は、アムステルダム、ロンドン、メキシコシティ、チェンナイ、ムンバイ、ニューデリー、バンガロール、シンガポールに現地拠点を置いており、間もなく他の国にも拡大する予定です。 2011 年 6 月に世界的起業家であるギリッシュ ラムダス氏とビジェイ ラダクリシュナン氏によって設立された Magzter は、世界中の雑誌や新聞の出版社が自社のタイトルのデジタル版を作成し、世界中の消費者に配信できるようにします。

Magzter は、ユーザーに安全なプラットフォームを提供することに尽力しています。 Magzter は、パブリッシャーがコンテンツを配布するためのプラットフォームにすぎないことに注意してください。当社は、当社のプラットフォームで公開されるコンテンツを管理または推奨しません。当社は、発行者の行動またはそのコンテンツに対して責任を負いません。

Magzter は、コンテンツまたはコンテンツの一部が権利を侵害したために損害を被った、または費用が発生した当事者を補償する責任を負いません。 Magzter は、第三者の権利を侵害するコンテンツまたはコンテンツの一部に起因する権利侵害について、民事裁判所で法的措置を講じる責任を負いません。

Magzter は、Magzter GOLD と呼ばれる世界最大の「読み放題」サブスクリプション サービスを提供しています。これにより、デジタル読者は月額サブスクリプション料金で 9,000 以上の雑誌や新聞に無制限にアクセスできます。 Magzter はまた、アプリ向けの革新的な ezRead 2.0 機能により、世界最大の記事数を誇ります。これにより、スマートフォンや小さな画面のモバイル ユーザーは、本来の楽しみ方で雑誌コンテンツを楽しむことができます。読みやすく、素晴らしいビデオと高解像度の写真が付いています。

名前

Magzterでのコンテンツ発行に関するサポートが必要は場合は、このフォームに記入してください

 Magzter に入社する前は、Dot Com Infoway (DCI) および Galatta Media の社長を務めていました。彼の任務には、戦略的マーケティング、パートナーシップ開発、コンテンツの世界的な収益化が含まれていました。 DCI は、2000 年には 3 人だった小さなチームから、2011 年には 300 人にまで成長し、世界中のクライアント向けに Web、ソフトウェア、アプリの開発を手がけていました。

Magzterの開始以来、お客様に最高のニューススタンドテクノロジーとサービスを提供するため、世界各国の組織や機関と提携することに尽力してきました。雑誌の購読を顧客に提供したい場合や単に詳細に興味がある場合など、お気軽にお問い合わせください。Magzterはお客様のビジネスの成長を支援いたします。お問い合わせ内容について、以下の質問票にご記入ください：

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 DMCA では、元の DMCA 通知を提出した当事者が反対通知のコピーを受け取ってから 10 営業日以内にお客様に対して訴訟を起こさない場合、当社は削除されたコンテンツを復元することができます。

このポリシーは、お客様がサービスにアクセスする際に当社が収集する、個人を特定できる情報(「個人情報」) およびお客様およびお客様のコンピューターまたはデバイスに関するその他の情報の当社の取り扱いを対象としています。以下で詳しく説明するように、当社はお客様から個人情報を収集することがあります。当社はこの個人情報を、当社の製品、サービス、コンテンツ、広告をパーソナライズ、提供、改善するため、またお客様がユーザー アカウントとプロフィールを設定し、お客様に連絡し、特定の製品やサービスに対するお客様のリクエストを満たし、お客様によるサービスの使用状況を分析するため。場合によっては、当社は一部の個人情報を第三者と共有する場合もありますが、これはポイント 4 に記載されているとおりに限られます。

このタイトルは Magzter GOLD サブスクリプションに含まれています

コンテンツの品質を分析し、パブリッシャーに適切なフィードバックを提供するため

当社では、不快なコンテンツに関するあらゆる苦情に対応する苦情担当者を任命しています。

不快なコンテンツに関する苦情は、上記の電子メール アドレスに電子メールで苦情担当者に送信するようお願いします。また、苦情を申し立てる際には、以下の詳細を提供するようお願いします。

さまざまな雑誌、書籍、ニュース、雑誌および出版物関連コンテンツ (総称して「出版物」と呼ばれます) を注文、購読、配信を受け取り、これらの出版物のデジタル版を配信する機能を提供するアプリ

c.また、パーソナライズされた推奨事項を作成するために、アプリケーションの使用に関連する情報も収集します。お客様がサードパーティのアカウント資格情報を当社に提供した場合、お客様がそのような送信を許可した場合、それらのアカウント内の一部のコンテンツおよび / または情報(以下「サードパーティのアカウント情報」) がお客様のアカウントに送信される可能性があること、およびそのサードパーティのアカウントが当社のアカウントに送信される可能性があることを理解したものとします。サービスに送信される情報は、本ポリシーの対象となります。

 f.当社が収集する個人情報により、当社はお客様のリクエストに対応し、当社の製品とサービスを改善し、お客様に表示される広告とコンテンツをカスタマイズし、新製品についてお客様に連絡することができます。

は、2011 年の設立以来 9,000 万人を超えるユーザーがおり、40 以上のカテゴリと 60 以上の言語にわたる数千の雑誌や新聞を擁する、世界最大かつ急速に成長しているセルフサービスのクロスプラットフォーム デジタル ニューススタンドです。ニューヨークに本社を置く Magzter は、アムステルダム、ロンドン、メキシコシティ、チェンナイ、ムンバイ、ニューデリー、バンガロール、シンガポールに現地拠点を置いており、間もなく他の国にも拡大する予定です。 2011 年 6 月に世界的起業家であるギリッシュ ラムダス氏とビジェイ ラダクリシュナン氏によって設立された Magzter は、世界中の雑誌や新聞の出版社が自社のタイトルのデジタル版を作成し、世界中の消費者に配信できるようにします。

 n.また、ユーザーが当社の利用規約を遵守していることを確認するために、使用状況情報も使用されます。たとえば、ユーザーの使用状況情報は、ユーザーが雑誌やその他のコンテンツを許可された回数、または許可された数のデバイスにのみダウンロードしていることを確認するのに役立ちます。

これにより、デジタル読者は月額購読料で 9,000 以上の雑誌や新聞に無制限にアクセスできるようになります。 Magzter はまた、アプリ向けの革新的な ezRead 2.0 機能により、世界最大の記事数を誇ります。これにより、スマートフォンや小さな画面のモバイル ユーザーは、本来の楽しみ方で雑誌コンテンツを楽しむことができます。読みやすく、素晴らしいビデオと高解像度の写真が付いています。

The Smart Manager - May - June 2014

The Smart Manager - May - June 2014

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