It would be beneficial to develop a 360-degree vehicle of merged banks and display new charges, interest rates, and toll- free numbers for senior citizens, pension payment dates, the names and addresses of closed branches and direction to now new branches with addresses for the new customers of merged banks. Again, showcasing on 360 -degree vehicle new contact numbers for assistance and new RMs for large corporates and MSMEs would positively make customers comfortable by creating an atmosphere of ease of doing business.
Further, it would help customer take a virtual tour of the merged entity. Small hiccups in short term which will be surely handled gracefully would set an excellent example of better governance. There is good number of innovative and simple steps which could be practiced by the new merged entity branch which would help it have a smooth transaction. A thought could be given in educating customers visiting branch to set their anxiety at rest. One of the most important main points would be locker facility and customers having lockers need to be adjusted as in near branch lockers to that extent may not be available as the cost of maintaining the premises are positively high.
この記事は BANKING FINANCE の June 2020 版に掲載されています。
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この記事は BANKING FINANCE の June 2020 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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