ESAF Small Finance Bank, which began operations in March 2017, saw an over threefold jump in its net
profit to ₹90 crore in 2018-19. The bank has recorded a whopping 234 % increase in its net profits for the FY19. High interest income and efficient non-performing asset (NPA) management contributed to the growth of the bank.
The bank has 424 banking outlets and 213 ATMs across 14 states with a client base of 3.3 million. It has a capital base of ₹8.93 billion and it employs more than 2000 people. The bank has taken special initiatives to promote CASA products.
Ravi Lalwani: What is the demand for CASA products among your customers? What are the customer trends?
K. Paul Thomas: Our CASA balances are on an upward trend across various states. As a bank catering to various customer segments and with rapid branch expansion plans, we do not anticipate any decline in CASA.
Among which customer segments is your CASA growing and among which customer segments is it declining? What could be the explanations for this?
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