Investing In People And Technology

Business Today spoke with Brandt’s CEO, Munirah Looi, to talk about organisational growth, success and the customer experience.

Ever since solution-provider Brandt came to life in 2004, the company’s core mission has been to help its customers deliver the Brand Promise, through its business consulting, customer experience transformation, people development and business process managed services. “We began with a founder’s vision,” says CEO Munirah Looi, “focusing on consulting and business transformation. That grew to include training and eventually clients were asking us to manage their business as well. So, our business process managed services business was the result.

“It is the foundation for all we do – our on-shore and off-shore delivery capabilities span the region and we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and business services.”

Brandt helps organisations make significant and radical improvements to their overall performance by tackling their most challenging issues. Munirah adds, “We ensure that your people, processes and operations consistently maintain a sharp focus on service, quality and business performance. We use a collaborative approach by taking a top management perspective to provide innovative solutions and practices that build our clients’ capabilities.”