Digital Transformation And Working Remotely Is The New Normal

A lot has changed in the past eight months. While the world grappled with the COVID-19 crisis, digital disruption continued to make inroads into every major aspect of our lives.

- Rahul Sharma, MD-India, LogMeIn

The accelerated adoption of digital technology in the wake of the pandemic-imposed restrictions meant that the business ecosystem as we know it underwent an ostensibly permanent transformation. In the pre-pandemic era, the concept of remote working was the exception; today, it is the rule.

How remote working became the new normal in the post-COVID-19 business landscape

With indefinite lockdowns and overwhelming restrictions on physical contact, organizations around the world had no choice but to digitally modernize themselves in response to the pandemic. It not only demonstrated the value of IT but also fuelled significant changes across all organisational functions from internal management and communication to customer service, sales, and delivery.

Smartphones and other digital devices played an instrumental role in enabling the shift to a work from home model of doing business. As the demand for solutions that could make this transition seamless and hassle-free for businesses skyrocketed, many tech innovators rose to the occasion to bridge the need-gap. As days turned into weeks, these innovations helped companies drive operations ranging from connecting with their employees, as well as using video conferencing tools to stay in contact with their teams, conducting online training and digital hiring among other things – all on these integrated platforms.