Why hotels must invest in these business boosters.
AUTOMATED CHECK INS
Technology has successfully been able to eliminate human intervention at hotels as automated check-ins have come in the picture. The trend has been catching up as many of the international hotels have adopted the automated check in facility to change the way they serve their guests. The guests are able to book online, pay online and get immediate access to their rooms. Simplifying the check in process has transformed the entire experience to a more personalised one. Guests do not have to wait in a queue at the reception on their arrival but pass a simple process and go to their rooms. The facility not only assists a convenient and effective way of transaction, but also allows the hotel to invest in other service options.
The guests using online check ins are usually sent an SMS or email with their room number and access code. The ones coming in directly can use a self check in kiosk in the lobby and receive a pin code for the room access. Through the reformed digital systems guests can also check in online 48 hours prior to their arrival, where the system automatically checks in the guest at 2 pm on their arrival date. This technology has enabled the guest to completely bypass the check in wait at the hotel receptions and conveniently head to their rooms. Often some additional kiosks are placed near the elevator, so guests can exchange their key cards in case they face any problems.
As the hospitality sector undergoes a massive change, innovation in technology is helping make service more flexible for the guests. The digital check in solution has already been used by some of the boutique properties in Europe and international hotel chains.
この記事は Food & Hospitality World の April 2017 版に掲載されています。
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この記事は Food & Hospitality World の April 2017 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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