To help governments across the world get credible information on Covid-19 and answer people’s queries related to the coronavirus, IBM in April launched its ‘Watson Assistant for Citizens’. It sits on the company’s public cloud and brings together multiple technologies, including natural language processing and artificial intelligence (AI) search capabilities, to understand and respond to questions about Covid-19.
“The coronavirus pandemic has altered nearly every aspect of our personal and professional lives. IBM developed the Watson Assistant for Citizens to provide an AI-powered virtual agent that helps governments deliver accurate information to citizens, without overwhelming contact centres where human agents are needed to help those who need them,” says Gargi Dasgupta, director of IBM Research India and CTO of IBM India, South Asia. “To introduce this offering in India, IBM Research trained Watson Assistant to answer queries in English and Hindi.”
Watson Assistant for Citizens taps available data from external sources, including the Ministry of Health and Family Welfare and other government sources, for prevention and treatment-related guidance, citizen welfare schemes in India, as well as global resources such as the World Health Organization and US Centers for Disease Control and Prevention. IBM is delivering this service across the US as well as engaging with organisations in countries such as the Czech Republic, Finland, Greece, Italy, Poland, and Spain, among others.
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Home-Cooked Meal Is Now Greatly Valued
The pandemic has also brought with it an improved focus on hygiene, use of technology in dining, rise of cloud kitchens and resurgence in popularity of Indian ingredients
Paytm 3.0 - Reaching Near Breakeven In Two Years
As of 2020, Vijay Shekhar Sharmaâs super app for financial services had run up losses in thousands of crores. Now, as digital payments gets yet another boost courtesy Covid-19, heâs hopeful of reaching near breakeven in two years
THE PANDEMIC HAS CAUSED WOMEN GREATER LABOUR PAIN
Covid-19 has shown that women are more likely to face the brunt of job losses than men, and find fewer opportunities when they want to resume. That apart, several have to deal with increased hours of unpaid work at home and even domestic abuse
LEADERSHIP WILL BE ABOUT SEEING THE BIGGER PICTURE
Leaders must not only guard their teams first during a crisis, but also deal with stakeholders with respect and dignity. And apart from pursuing business goals, they should remain committed to our planet and the environment
PHILANTHROPY SHOULD BE HUMBLE, BUT NOT MODEST
Apart from building a flexible and resilient framework for the future, philanthropists, civil society and the government must work in tandem so that every rupee is absorbed on the ground
INTEGRATED HEALTH CARE, TECH WILL DISRUPT SECTOR
While clinical research will get a boost, having a skilled workforce and public spending on health care will be challenges in the near term
DIGITALISATION WILL HELP IN VALUE CREATION
As the pandemic brings technology and innovation to the core of business and daily life, the next decade will see about 150 million digital-first families in India
Industry 4.0: Climate Revolution?
Augmenting sustainability alongside digital capabilities is an economic, competitive and global opportunity for Indiaâs businesses, but regulations need to reflect intent
EV Dream Still Miles Away
Electric vehicles have remained a buzzword in India for years. But not much has moved on ground due to high upfront costs, range anxiety and charging infrastructure
Living Waters
A virus has caused us to scramble for oxygen but our chokehold on the environment is slowly strangling the very waters that breathe life into us. The virus is a timely reminder: We are merely consumers, not producers of lifeâs breath on this planet
