25 Ways A.I. Is Changing Business

These 25 examples of Artificial Intelligence at work are beneficial, even inspiring—and they’re real.

It’s time to get real about AI’s future, a subject in desperate need of discipline. The technology’s mind-blowing possibilities have apparently inebriated various seers, who take two routes to fantasyland: propagating boldly precise forecasts of jobs to be spawned and destroyed years hence, or spinning tales of A.I. transforming our world into a heaven (or hell). Instead, we wanted to confront the realities of how A.I. is changing business—minus the melodrama.

On the chief source of A.I.-induced anxiety—employment effects—the reality is that no one knows or can know what’s ahead, not even approximately. The reason is that we can never foresee human ingenuity, all the ways in which millions of motivated entrepreneurs and managers worldwide will apply rapidly improving technology. Postmaster General Arthur Summerfield predicted confidently in 1959 that mail would soon be delivered by packing letters into guided missiles, the wonder tech of the day. A growing economy meant more letters, and the future for postal workers seemed bright. It was, for a while. The possibility that mail would cease to be written on paper never occurred to Summerfield, though the necessary technologies for email, texting, and the cell network existed in rudimentary form or were being developed. We risk missing the boat in the same way with A.I.