Security and risk management have become an important part of the hospitality industry today, particularly after the 9/11 US and 26/11 Mumbai attacks. November brings back the memories of the havoc created by terrorists in Mumbai 10 years ago. On completion of a decade of the dastardly deed Ashok Malkani examines whether the industry still continues to maintain the same alacrity in maintaining safety and security of the property, as well as the guests.
This November, as the hospitality industry remembers and recalls the horror of 26/11 in Mumbai, it double-checks to see that all security measures are in place. The 26/11 terrorist attack, when 166 people were killed in the twin attacks on the Taj Mahal Hotel and Trident Oberoi in Mumbai, have changed the perception of the hospitality sector regarding their vulnerability to such attacks and security incidents. Today one of the biggest jobs of hotel management is securitizing the facility, protecting customers, visitors and staff, and protecting the property. With people coming and going all night and literally thousands of access keys out at a time that can get people in and out of the building, hotel security can be a Herculean task.
Almost all five star hotels in Mumbai have installed barricades which have to be lowered for the vehicles to enter the property.
Shivanand Rajput, Security, Safety & Liaison Manager, Alila Diwa Goa, avers, “Safety and security play a major role in the hospitality industry today. The guests, checking in a hotel, come with an expectation to enjoy their vacation without having any concern of their safety. Hence, it is imperative for hospitality industry to ensure safety and security for the guests staying in the hotel. Recently, there have been many terrorist attacks, unruly incidents which have made the hotel industry to be vigilant and equipped to face any sort of emergency.”
Anthony Dias, Loss & Prevention Manager, Four Points by Sheraton, Navi Mumbai, Vashi, states, “Since 2008, after the Terrorist attack on Taj Mumbai, the hotel security management has become an important factor for the safety and security of every guest and staff. People from different parts of the world visit India for business purpose or for leisure. And they want to be assured of their safety! ”
この記事は Hotel Business Review の November-December 2018 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Hotel Business Review の November-December 2018 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Fortunes Hotels Opens New Properties
The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
IHE 2024
Concludes With Setting Higher Goals
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Redefining The Art Of Luxury Hospitality
Sheraton Grand Bengaluru Whitefield Hotel Convention Center
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.