There has been resurgence in-room service as hotels are resorting to various trendy and innovative ways to serve their guests in the comfort of their rooms. Do not expect the typical hotel room service with the service carts and dishes which may not be in the required temperature. Upgraded Restaurant-Style Service with perfect presentation has arrived that adapts to the specific needs of its guests.
Here we talk to experts in hospitality about the new trends and essential tips to generate revenue from Room Service.
Key room service trends in 2020
Ather Raza, Director of Operations, Sheraton Grand Chennai Resort, and Spa
Room service along with luxury is the true hallmark of being a tourist. Having a hot meal delivered right to your hotel room gives you the feeling of having arrived in paradise. It is nourishing, comforting, and downright convenient. Today, with so many Food & Beverage options in every hotel, giving the guests elaborate and proper room service is an additional requirement. All the good hotels around the world are focussing on doing this right to give the guests a memorable experience.
The key here is to keep a simple yet appealing menu, giving the guests a Speed Lightning Service & also serving hot food “hot”& cold food “cold”.
Rajesh Khanna, F&B Head, The Metropolitan Hotel & Spa, New Delhi
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Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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