Manuel D'Souza, Chief Human Resources Officer, Intelenet Global Services, began his career as an Account manager and is today managing a 55,000 strong workforce in the company. He believes that evolving oneself according to the changing requirements of the business is the true hallmark of a leader and clarity in communication is integral for HR in times of such a transition.
Let's Talk Business
How do you look back at the professional journey that you have traversed thus far? Please share some of the enriching experiences that you have come across. I am extremely content with the career progression that I have achieved so far, and, each step has been an enriching experience in itself. I believe that I have been lucky to have served in companies across various sectors spanning B2B, FMCG, consumer services and now enterprise services. My latest and longest stint has been with Intelenet, which has truly been an overwhelming journey. Each day has been a value addition. I draw comfort from the fact that in my career, I could manage the transition from the profile of an account manager to being the HR Head of an organisation with a 55,000 strong workforce.
Within Intelenet, some of the enriching experiences that come to my mind include the first management buyout that happened in 2007. The change in management which brought about the need to embrace a new working culture and an environment, and, being able to take the entire organisation through it without any hiccups stands out as a noteworthy achievement. The Serco buyout in 2011 was an experience that was similarly enriching. Intelenet has always believed in enriching engagement and powering innovation through transformation in this fast-paced and everchanging ecosystem. It is essential to bring to the table the flexibility to adapt to the changing times.
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Continuous Learning For Growth
Of late, for organizations particularly in the service sector, people have become the strategy. And, if that is the case, the Learning and Development (L&D) department in organizations, and the industry in general, is likely to witness significant growth in 2017 and the years thereafter.
Creating Open Spaces And Minds
As the boundaries of life between work and home continue to blur, employers and employees are sitting up and are noticing the ways and means to offer and avail a worthwhile experience at the workplace.
Striking The Right Balance
In 2017, an employee in the HR Department of a leading global company received an excel sheet attachment in his official mail. While the content seemed harmless, it was in fact a well disguised Ransomware attack which had in fact placed several companies worldwide in the dock. Ransomware attacks targeting HR departments across the globe have since been in vogue since they possess valuable employee data which can be used to commit crimes such as tax frauds and the like.
The Multifaceted Advantages Of AI
AI can speed and automate data collection, make fundamental observations, systemize HR issues, and differentiate customer and employee profiles. But, corrective measures and final decisions can only be approved by people who can understand how to leverage AI tools to acquire accurate information sans the noise and interpret them the right way.
Engagement Surveys: A Means Or An End?
Surveys are not merely a way to check the pulse of the organisation; they should ideally be used as vehicles to improve the organisation culture, people practices and employee experiences which gradually translate into business success.
What Is And What Needs!
The idea of the best fit works only in a perfect universe. In reality, what talent specialists and hiring managers should focus on is getting the close fitment. They should work with an approach that bridges the gap between what is (available) and what needs to be (done).
A Matter Of Strategic Timing!
The term 'work-life balance' has become a popular chant for all working professionals today. A world of different opinions continue to pervade our lives, with one actually affirming that there truly is no direct relationship between the parallel worlds we live in.
Picture Out Of The Frame
A few months ago, Moon Jae-in, the President of South Korea, made an unusual announcement.
Analysis
It is paramount for a pharmaceutical company to meet the business requirement of regulatory compliance.
How Can They Fire Her?
It is a common phenomenon in the corporate landscape to misinterpret the inability to respond to a query by a Manager as a serious lapse which at times leads to termination of his/her services. As a fallout, not only do they risk losing out a person with superior managerial skills, they also dampen the spirit of the juniors in her department, leading to sinking morale and reduced engagement.
