The talent recruitment process of every industry is unique, and the retail sector is undoubtedly one of the more interesting ones. The retail sector, ranging from FMCG to high-end fashion, requires a diverse set of skills to keep it functioning. Therefore, it depends more on qualified employees who can assist the customers, manage the business, respond to customers’ grievances, manage the supply chain, logistics and more.
Additionally, given the new shopping trends seen during the pandemic, the retail sector explores a hybrid or entirely online model, which requires re-skilling the current workforce and engaging people with additional skills.
The roles in retail have been evolving over the last few years. On the front-end, the shopping culture in India has evolved from individual, stand-alone stores to huge malls. Shopping, for the consumer today, is an entire experience, requiring the relevant skill sets.
Retail companies are upgrading the technology to cater to the new normal, hybrid models on the backend. The companies are also enhancing their supply chains to prevent further disruptions due to pandemics or other reasons.
This requires a complete realignment of the workforce. Recruiters have to analyse candidates beyond technical skills. While artificial Intelligence (AI) has been used for recruitment for the last several years at a rudimentary level in the industry, Emotion AI will soon be deployed - enhancing the process.
What is Emotion AI
この記事は Images Retail の June 2021 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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この記事は Images Retail の June 2021 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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