Pivot. Punt. Pretend. Procrastinate. These are all words leaders might say out loud (or to themselves) as the world moves into the continuous uncertainty brought about by a pandemic that is more than a temporary crisis. The ‘normal’ factors of our lives have all been smashed: where we work, how we work, whom we see, what we feel, how we educate our children, and which industries are destined to close their doors forever.
None of us have ever been in a disaster that circles the globe with no end in sight.
What does this mean for those in leadership positions? Cultivating emotional resilience in ourselves and others has now become job number one. What makes this so difficult is that our logical brain seeks to find data, facts, and tried-and-true methods to move through this situation. We scramble to tune up our technology, change marketing strategies, find other revenue sources, or make cost-cutting decisions, all while doubling down on being rational and analytical.
Now, that is all very practical. But it is not where emotional resilience resides. Instead, emotional resilience resides in our limbic brain, which seeks feelings of trust, transparency, courage, and compassion.
Resilience is about growth
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Trust is a must
Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.
Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
Survival secrets
Thrive at the workplace with these simple adaptations.
Plan backwards
Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.
For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.