Mobilise your ‘secret army'
Indian Management|November 2020
Promoting a curious mindset can help businesses establish a deeper connect with customers and thereby emerge stronger post-COVid-19.
ISOBEL RIMMER
Mobilise your ‘secret army'

COVID-19 has changed everything. We are living, working, and connecting differently, but one thing remains constant: the need to serve customers the best we can. Servicing existing customers, identifying new ones, and retaining contracts and revenue streams are the lifeblood of every business. Whether you are a garage startup, going through an acquisition or merger, or an established global provider, sales and selling are essential to success. Henry Ford was known to say, “Nothing happens until someone sells something.”

“But I don’t do sales!” is a cry we hear from engineers, lawyers, technicians, consultants, architects, designers—the world over. And yet, these are precisely the SMEs—subject matter experts—that customers want to connect with. They want their knowledge, their insights, their technical knowledge, and ability. As we emerge from COVID-19 with potentially leaner, more agile structures, business leaders need to ensure that everyone with customer contact—whatever their job title—understands the pivotal role they play in serving customers and building those vital business relationships.

It starts with being curious and an open, enquiring mindset

この記事は Indian Management の November 2020 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

この記事は Indian Management の November 2020 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

INDIAN MANAGEMENTのその他の記事すべて表示
Trust is a must
Indian Management

Trust is a must

Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.

time-read
6 分  |
July 2023
Listen To Your Customers
Indian Management

Listen To Your Customers

A good customer experience management strategy will not just help retain existing customers but also attract new ones.

time-read
4 分  |
November 2021
The hand that feeds
Indian Management

The hand that feeds

Providing free meals to employees is an effective way to increase engagement and boost productivity.

time-read
4 分  |
November 2021
Survival secrets
Indian Management

Survival secrets

Thrive at the workplace with these simple adaptations.

time-read
5 分  |
November 2021
Plan backwards
Indian Management

Plan backwards

Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.

time-read
4 分  |
November 2021
For a sweet deal
Indian Management

For a sweet deal

Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.

time-read
5 分  |
November 2021
Humanise. Optimise. Digitise
Indian Management

Humanise. Optimise. Digitise

Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.

time-read
5 分  |
August 2021
Beyond the call of duty
Indian Management

Beyond the call of duty

A servant leadership model can serve the purpose best when dealing with a distributed workforce.

time-read
3 分  |
August 2021
Workplace courage
Indian Management

Workplace courage

Leaders need to build courage in order to enhance their self-reliance and contribution to the team.

time-read
5 分  |
August 2021
Focused on reality
Indian Management

Focused on reality

Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.

time-read
5 分  |
August 2021