LULU MALL PREPARES TO WELCOME BACK CONSUMERS WITH A CLEANER, SAFER ENVIRONMENT

In an attempt to make its retail partners understand its technical SOPs, LuLu Mall, Kochi released a video explaining its store reopening policy. The one-and-half-minute video showcases guidelines required to give confidence to retail partners and patrons to come back to the mall…

- Sandeep Kumar

With the Government of India lifting restrictions for the retail industry in a phased manner, retailers and shopping malls pan India are excitedly and exhaustively preparing themselves to re-open their premises post lockdown. For now, the Shopping Centre Industry is waiting for orders from the Government to allow them to reopen in green and orange zones.

In an attempt to make its retail partners understand the shopping centre’s technical SOPs (Standard Operating Procedures) and various other preparations better, LuLu Mall, Kochi released a video explaining its store reopening policy. The one-and-half-minute video showcases guidelines required – from a mall developer’s perspective – to convince and give confidence to every retail partner and patrons to come back to the mall post this long lockdown period.

“It is crucial that we follow this set of guidelines before we open our doors to consumers. As we want to welcome them back to a cleaner safer tomorrow, we need proper planning and preparation. Therefore, we have prepared major guidelines for our retail staff. They need to download the Aarogya Setu app to ensure that they are not coming from the red zones. We are also are asking them to wear facemasks and gloves for the entire time they are in the mall,” says Shibu Philips, Business Head, LuLu Shopping Mall.

“We have also provided SOP guidelines – along with this video – to every retailer which helps them understand what they need to do before entering the shopping centre and opening their store. We are also helping our retail partners implement these measures precisely since many of them are low on manpower for now,” he adds.