MemorialCare: READY FOR ANYTHING

How crisis propelled one of California’s most innovative regional healthcare systems into a stunning and swift transformation.

Digital journeys can be multi-headed hydras under the best of circumstances, but when disrupted by a global crisis, the well-prepared can use the cataclysm as an accelerator and excel beyond their own expectations. That’s what happened when COVID-19 descended on MemorialCare, one of California’s premier nonprofit integrated health systems.

Listed among the nation’s Best Health Systems and Best Workplaces, MemorialCare has more than 225 care locations in a catchment area that covers Orange County and parts of Los Angeles County. The system encompasses MemorialCare Long Beach Medical Center, MemorialCare Miller Children’s & Women’s Hospital Long Beach, MemorialCare Orange Coast Medical Center, MemorialCare Saddleback Medical Center, and a host of outpatient surgical, imaging, breast, physical therapy, dialysis urgent care, and health centers. They also provide ambulatory clinical services in Los Angeles and Orange Counties through MemorialCare Medical Group, a 300-plus multispecialty medical group and Greater Newport Physicians IPA, the longest-running Independent Physician’s Association in Orange County.

To encourage the growth of innovation, the MemorialCare Innovation Fund invests in privately held companies offering solutions to healthcare’s most pressing problems, such as digital healthcare transformation specialists Avia. The technology-forward system also uses Epic’s intuitive interactive myChart patient information system.