The Business Of Brilliance

Cultivating Excellence is a personal journey for RLG International.

“If you can tap into that human dynamo that is the organism of people thinking together, there are fantastic things you can do.” The ability to draw from that rich vein of promise is an ideal that many great organizations aspire to, but sometimes reaching that goal requires inspired guidance. As CEO of the award-winning performance management firm RLG International (and author of our opening quote), Brad Farrow knows quite a bit about that.

Since opening its doors in 1983, the British Columbia-based employee-owned firm has executed over 2,900 projects across the globe, enabling some of the world’s most complex industrial companies to attain meaningful, longlasting performance results. By focusing on making the most of human potential, RLG holds the gold standard in the Canada’s Best Managed Companies program, retaining a presence on that prestigious list for 12 of the last 18 years.

“For over 30 years, we’ve been focusing on how to connect the front line to the bottom line,” Farrow explained.” Many, many hands are involved in complex, capital-intensive projects that require input from contractors, suppliers, service people, operations people, and different types of specialty sectors. What we take is a plan, which might be owned by a single end customer, and find ways to engage all of those contributors to that final product. Everyone has a part to play, so we bring people together to look at very specific parts of the interfaces. We’ll start with two different players and it will multiply up to hundreds of different players providing input.”

With offices in Vancouver, Houston, Scotland, Kazakhstan, and Australia the firm lends its expertise to global powerhouses in the energy resource, aerospace, manufacturing, shipbuilding, mining, and forest product sectors.