CHANGE AGENTS
The CEO Magazine - ANZ|November/December 2020
CEO HORST VON SANDEN EXPLAINS THE DRIVE BEHIND MOVING MERCEDES-BENZ AUSTRALIA SALES TO AN AGENCY MODEL, EFFECTIVELY RESTRUCTURING THE DEALERSHIP EXPERIENCE.
STEPHEN CORBY
CHANGE AGENTS

It seems absurd, counterintuitive, too good to be true and somewhat akin to asking a real estate agent what they think a house will sell for and them giving you a genuine price. But it’s really happening. Mercedes-Benz has decided to do away with the entire process of haggling when you buy a car at a dealership, and indeed dismantle the way dealerships currently work, as it moves to an ‘agency model’ instead.

The Australian arm of the German giant will set a national price for each of its cars, and that is the price you will pay, even if you go into a dealership and let some oleaginous gent in a shiny suit try his schmooze moves on you.

A Mercedes-Benz ‘dealer’ will no longer be able to offer you a deal at all; they can only answer your questions, smile obsequiously and arrange your test drive. If you’re picturing a Gordon Gekko-style salesman – who lives for the hard sell and craves his commission – weeping quietly, you’re not the only one.

And you’re not wrong, according to Mercedes-Benz Australia’s CEO Horst von Sanden. As the company continues to negotiate with its dealers over this huge shift, scheduled to begin in 2022, there has been some resistance.

“There are three camps: those who love it, who are looking forward to it; there are the undecideds, who think, ‘This is pretty new, I’m not sure’; and there are also some who don’t like it for various reasons, one being the magnitude of the change, and the fact that they’re good in the current retail game, which hasn’t changed for 70 years,” von Sanden says, treading carefully.

この記事は The CEO Magazine - ANZ の November/December 2020 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

この記事は The CEO Magazine - ANZ の November/December 2020 版に掲載されています。

7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。

THE CEO MAGAZINE - ANZのその他の記事すべて表示
There Were No Unknowns For Us
The CEO Magazine - ANZ

There Were No Unknowns For Us

Putting discipline at the core of figurehead construction helped it survive both the global financial crisis and the covid-19 pandemic, says managing director Joe Grasso.

time-read
5 分  |
September 2021
The Future Is Digital
The CEO Magazine - ANZ

The Future Is Digital

We are watching a lot more television as a result of the pandemic, but as the senior vice president, head of streaming for 10 viacomcbs Liz Baldwin explains, the way we view it has totally changed.

time-read
10 分  |
September 2021
The Ultimate Investments
The CEO Magazine - ANZ

The Ultimate Investments

With the global economic recovery from the pandemic underway, many analysts are suggesting now is the time to invest – but will whisky, soybeans or bitcoin find a way into your portfolio?

time-read
5 分  |
September 2021
Once in a LIFETIME
The CEO Magazine - ANZ

Once in a LIFETIME

CO-FOUNDER AND MANAGING DIRECTOR OF INTEGRITI PROJECTS ANDREW STENOS IS BUILDING MORE THAN BESPOKE HOMES. HE’S ALSO BUILDING DREAMS FOR CLIENTS WHO KNOW EXACTLY WHAT THEY WANT.

time-read
4 分  |
September 2021
PUTTING FAMILY FIRST
The CEO Magazine - ANZ

PUTTING FAMILY FIRST

COUNTRY LIVING HOMES MANAGING DIRECTOR MARK RAVENSCROFT HAS OVERSEEN IMPRESSIVE GROWTH, BUT NEVER LOST SIGHT OF WHAT MAKES THE SOUTH AUSTRALIAN CONSTRUCTION BUSINESS SUCH A SUCCESS.

time-read
4 分  |
September 2021
“A SAFER COMMUNITY IS MY MAIN PRIORITY”
The CEO Magazine - ANZ

“A SAFER COMMUNITY IS MY MAIN PRIORITY”

ULTIMATE SECURITY CEO NASSIM SAID HAS BUILT A HIGH-TECH SECURITY ORGANISATION FROM THE GROUND UP, ALWAYS WITH COMMUNITY SAFETY IN MIND AND AN INSISTENCE ON FAMILY VALUES.

time-read
5 分  |
September 2021
We Did It Our Way.
The CEO Magazine - ANZ

We Did It Our Way.

WHEN STEVEN SIMEONI FOUNDED TAS CITY BUILDING, HE KNEW HE WANTED TO DO THINGS DIFFERENTLY.

time-read
3 分  |
September 2021
FROM PRECISION TO PREZZEE
The CEO Magazine - ANZ

FROM PRECISION TO PREZZEE

A COMMERCIAL PROPERTY BARON AT 24, PRECISION GROUP BILLIONAIRE SHAUN BONÉTT HAS BUILT HIS CAREER ON UNDERSTANDING THE RETAIL MARKET. NOW HE’S INTRODUCING PREZZEE, THE DIGITAL GIFT CARD PLATFORM THAT’S CHANGING THE WAY WE GIVE.

time-read
10+ 分  |
September 2021
HIGHWAY STAR
The CEO Magazine - ANZ

HIGHWAY STAR

IN REGIONAL AUSTRALIA, WHERE TRUCKS ROUTINELY NAVIGATE VAST STRETCHES OF HIGHWAY, THE ROAD BETWEEN AGRIBUSINESS AND COMMUNITY IS SHORT. DENILIQUIN FREIGHTERS IS AN OLD HAND AT THAT ROUTE, WHICH CEO VICKI MEYER SAYS IS ITS MOST IMPORTANT ONE.

time-read
4 分  |
September 2021
BENEATH THE SHEETS
The CEO Magazine - ANZ

BENEATH THE SHEETS

A GOOD NIGHT’S SLEEP GOES A LONG WAY TOWARDS MENTAL WELLNESS, AND AH BEARD CEO TONY PEARSON BELIEVES THE OFT OVERLOOKED MATTRESS IS THE ESSENTIAL INGREDIENT.

time-read
4 分  |
September 2021