Strategies To Transform Business

Mark Ackerman, sales director, Middle East, ServiceNow, elaborates on how consolidation is the foundation for IT and business transformation.

In every type of business, growth is good. However, there is what might be considered ‘good growth’ and ‘bad growth’. Good growth makes an enterprise more agile, responsive, and competitively successful, and tends to spur further growth. Bad growth, in contrast, can hobble agility, responsiveness, and competitive success, and lead to stagnation or worse for that enterprise. A hallmark characteristic of bad growth is the proliferation of multiple redundant and incompatible versions of the same or similar resources.

What’s needed to address the ‘bad growth’ challenges is an effective strategy for consolidation and modernisation, and a technology platform that enables execution of that strategy. At the highest level, your strategy will consist of four primary elements, which can be summarised by the acronym ‘ARCH’.

• Assess your current IT Service Management (ITSM) and business resources to determine their real business value and costs

• Retire those resources not meeting your business needs

• Consolidate and modernise those resources worth keeping

• Host your most valuable and critical resources on a common platform that enables easy and effective migration, modernisation and management

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