UAE Graded Third Globally For Digital Government Services

The level of satisfaction of digital government services in UAE is high, with a net satisfaction score of 73%, in comparison to the averages of developed countries 64% and developing countries 58%

- Sajjad Ahmad

DUBAI

The UAE has attained its latest digitisation accomplishment, ranking third globally for the provision of digital services and subsequent adoption, revealed a new study.

The ranking is driven by the country's comprehensive digital transformation roadmap and COVID-19 response strategy. According to the Boston Consulting Group’s (BCG) study the level of satisfaction of digital government services in UAE is high, with a net satisfaction score of 73 per cent, in comparison to the averages of developed countries (64 per cent) and developing countries (58 per cent).

Additionally, the digital service offering in the UAE has been met with a positive response, with the country’s citizens placed highly in terms of frequency of access. In total, 61 per cent of UAE respondents revealed they use digital government once per week minimum, 14 per cent above the global average.

The study released on Monday, titled ‘Digital Government in the GCC: Accelerating Citizen Trust’. This research is also inspired by BCG and Salesforce’s research to understand what customers expect from governments, titled ‘The Trust Imperative’.