More Payment Gateways To Help Iron Out Hitches In Dial For Water

Consumers complain about challenges in booking Metrowater tankers online

Following complaints about difficulty in booking water tankers online, Chennai Metrowater plans to add more payment gateways in a week to stabilise its Dial for Water 2.0 service.

The new service was launched nearly a month ago to prevent duplication of booking from same premises and reduce waiting time for delivery. However, there are complaints about challenges in booking a tanker load through the service.

K. Sreedhar, a resident of Gandhi Nagar, Adyar, said he found it difficult to book a tanker. “I receive messages that payment queue is full and within a few minutes, the booking slots for 9,000 l and 12,000 l gets filled up.”