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Telecom package will likely lead to a paradigm shift in consumer experience

- Prashant Singhal

The telecom sector has played a pivotal role in keeping us connected and a mobile phone is vital to our life, whether at work or play. But telecom has been financially stressed, and for far too long.

GoI announced bold reforms, bringing in a slew of measures to address the dire situation. These reforms will have a domino effect – empowering consumers with improved coverage, quality of service, the technological shift from 2G to 4G, embracing 5G, and ease of adoption. The measures have the potential to fast-track digital spread.

Making consumers ‘atmanirbhar’

GoI has permitted self, app-based know-your-customer (KYC) process, which will allow users to validate their credentials remotely, followed by contact-less delivery of SIMs at their premises. Which means there is no need for consumers to visit the physical store or for operators’ executives to visit consumer premises for KYC validation. This will empower consumers and ensure faster onboarding.

Moreover, shifting from prepaid to postpaid and vice versa will not need fresh KYC anymore. This will help to seamlessly shift between prepaid and postpaid services. The process can further be simplified by removing KYC requirement for any additional service such as fixed broadband or pay-TV subscribed through the same operator.

Another broadband ‘booster’