HOW RENTAL CAR INDUSTRY IS ADDRESSING CUSTOMERS CONCERNS DURING CORONAVIRUS OUTBREAK

Arpit has more than 10 years of work experience after completing MBA from NMIMS Mumbai and BE in Computer Science from BITS Pilani Goa. He is a passionate musician and an analytics enthusiast.

- Arpit Agarwal

Due to the global outbreak of the COVID-19 disease, the entire world, for the first time in our lives, is stressing on one universally homogenous undertaking, i.e. stay-at-home. This has brought all major business activities to a halt. But if life has to move on, it is rightly pointed out by the WHO that ‘we will have to learn to live with Coronavirus in the time to come’. In this situation, the first question that comes to everyone’s mind is: how can we keep ourselves secure while travelling from one place to the other?

To allay that concern, the car rental industry is taking proactive measures to ensure that customers feel at home and don’t worry about their safety.

Here’s a list of measures that the car rental industry has implemented already:

Clean, Sanitized Cars with the Keyless Entry System

Companies are taking into account the health concerns around human contact and the remedy comes in the form of highly sanitized, clean cars with the keyless entry system, thereby facilitating utmost hygiene. It does away with the contact altogether with risk-entailing touch-points. The car rental service providers like Zoomcar are ensuring that the customers do not have to meet even an individual while getting their vehicles picked up or dropped by them.

Vigorous Inspection and Sanitation Measure