It’s one of several moves the San Francisco-based company is making to improve user trust and make it easier for guests, hosts, and others to report problems and obtain refunds when things go awry.
The changes come after a rough week for Airbnb. Last week, a shooting at an unauthorized Halloween party in an Airbnb rental in Orinda, California, left five people dead.
A Vice story, meanwhile, revealed a scam by Airbnb hosts who put guests up at inferior properties after claiming the ones they initially booked weren’t available. Guests told Vice they had trouble obtaining refunds from the company and were given bad reviews by the shady hosts.
Voters in Jersey City, New Jersey, approved restrictions on short-term rental companies in a referendum in one of Airbnb’s most important markets.
In an e-mail sent to employees, Airbnb CoFounder and CEO Brian Chesky said the company will take its most significant steps to improve trust since its founding in 2008.
この記事は Techlife News の November 09, 2019 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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この記事は Techlife News の November 09, 2019 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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