Star Service

Since being introduced in 2002, the Tourism Grading Council’s criteria have become more and more stringent, ensuring that accommodation around the country meets certain basic standards.

Although a star grading for non-camping accommodation at resorts is quite common, did you know that a caravan park could receive a star grading for their camping facilities?

To qualify for a star from the Tourism Grading Council is not easy, and resorts that apply have to be properly examined and graded.

For any resort even to be considered for a star, it has to meet a few basic criteria. These include that the owner ormanager is contactable 24/7; that there is an appropriate reception area and no policy of discrimination; that the staff must be presentable, the service prompt, and the pricing transparent; that there is clear communication of all services provided, that there are separate facilities available for overnighters and day visitors... and more.

Once a park has met these, it is eligible for one or more stars, which are based on the 17 general categories that earn points for a resort.