Remote Control

Online but offsite – an increasingly attractive combination for network and computer support

- Colin Thornton

We’ve all heard about remote working – but what is remote support, and what does it mean for your business? Put simply, remote technology support means having an IT professional log on to your computer from anywhere in the world to fix technical issues. These professionals can also provide remote training in the same way.

Naturally, business owners might feel uncomfortable about trusting a stranger – who they may never have met – with their valuable technology and data. However, remote support provides a quick and cost-effective way to address stubborn IT issues that are sometimes easily solvable. And most remote support tools value data privacy and integrity as the most important aspect of their product. 

Today, remote support is available and suitable for most businesses – from the nimble SME all the way through to the large multinational. Indeed, it is especially valuable for small to medium-sized enterprises that cannot afford to have an internal IT team on hand, 24/7. For the growing and time-strapped SME, staying online is critical. Remote support addresses this need by providing the business owner with immediate access to highly qualified IT professionals at all times, at affordable rates.