Manoj: In every conference, we have one CEO session which focuses on some very critical topic. Sometimes it's leadership, sometimes innovation. This conference being Finnoviti, the topic is innovation, particularly in the context of digital, which is providing the maximum momentum for transformation.
Digital is a mixture. The easy part of digital is just take some hot technologies and plug them in. But that's not what leadership about because that's something that anyone can do. A CEO takes a strategic approach, especially with such powerful tools.
So my first question is around this. Today, using technology, copying anything has become very easy....whether on a computer or at an organizational level. Product differentiation barriers are literally becoming close to zero, especially for digital products. But what does remain is service differentiation. You can buy the same identical product from two different organizations, but your service experience as a customer can be vastly different. And of course, pricing is a differentiator, always has been, is and will be for sure.
So panelists, what is your learning about applying digital to extend service differentiation and pricing differentiation? And from pricing differentiation to value differentiation?
この記事は Banking Frontiers の May 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Banking Frontiers の May 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Non-cash transactions can touch a phenomenal level by 2028
Capgemini Research Institute’s World Payments Report 2025 highlights the era of account-to-account an instant payments:
The Confluence of Artificial Intelligence and Cybersecurity: AI as the Game Changer
In an increasingly interconnected world, safeguarding our digital assets has become paramount. Enter the dynamic duo: Cyber security and Artificial Intelligence (AI).
A new trinity in digital lending space
Three platforms in the lending space are poised to change the way lenders offer credit and borrowers access funds in India:
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Small MFI, International Engagements
Mitrata Inclusive Financial Services in the midst of transformation growth
MFIs: Big Impact Big Changes,
Even as MFIs are fueling economic growth for the underprivileged, what is interesting is that they are transforming themselves in areas like HR, technology, funding, leadership, collections, and more. Banking Frontiers presents the initiatives and initiatives at 9 such organizations:
Climate Risk Forum for CROS
Excerpts from a discussion on shaping the future of climate change resilience in India:
Seamless Supply Chain Finance
Deep insights emerge from this fireside chat at NBFC's Tomorrow Conclave.
Star Health sees strong demand from the IT sector
Biju Menon, Chief Business Officer at Star Health Insurance, looks at the evolution of employee health insurance from multiple perspectives: