From productivity teamwork to ESG DEI

Howden Insurance Brokers is placing abundant emphasis on technology, learning and emotional skills as it marches ahead:

Learning and development (L&D) is a key differentiator for skill building at Howden Insurance Brokers India.

Over the years, L&D has risen to become more than a program operating in the background. It has evolved as a part the Howden India culture - and one that more and more employees are seeking out.

More specifically, the respective department heads give special focus on the conduct, values and practices of the company during the 'on job training' to ensure maximum alignment with the company norms and IRDAI regulations.

Mahesh Chainani, Director & Principal Officer, informs: "We have drawn up a training calendar based upon the training needs of the various teams. We conduct regular induction training programs both at time of joining and once during every quarter. We design every training program with the program outcomes in mind, while addressing the challenges faced specific to the insurance broking business."

SKILLS, STANDARDS, SESSIONS

The training needs of the various teams include soft skills, product knowledge and functional skills. Soft skills training covers communication (oral & written), conflict management, negotiations, problem solving and time management. Training also covers knowledge about lines of business (liability, fire, marine, claims, etc.), functional skills like MS Office applications, fire drill and safety, software tools, quality and security process.

The company gives special focus to the IRDAI regulations and guidelines as per 'Insurance Brokers Code of Conduct' which covers various factors such as during sales practice, while furnishing information, while explaining insurance contract, etc.